Wireless Technician

Ideatek • Andover, KS

3d

About The Position

IdeaTek is seeking a Wireless Technician to support its wireless network in Wichita, El Dorado, Andover, Kansas, and surrounding communities. The role provides field-based technical support to residential and business customers, combining installation and repair work with customer service. Technicians work independently, adapt to changing field conditions, follow safe work practices, and keep customers informed.

Most of the workday is spent in the field performing wireless installations, diagnosing connectivity problems, and completing repairs. Work may include installing service drops, configuring gateways and WiFi equipment, installing or repairing VoIP services, climbing ladders, and operating a bucket truck. The role requires working in aerial and underground environments and outdoors in varied weather.

Requirements

• At least 2 years of relevant experience in a field-based technical role, such as installer, electrician, HVAC, or other low-voltage work.
• Must possess or be willing to obtain a Class A/B CDL license.
• Valid driver's license with no restrictions.
• Ability to work outdoors in various weather conditions and lift up to 80 pounds.
• Flexible schedule and ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays.
• Comfort working in underground and aerial environments, including climbing ladders up to 32 feet.
• Ability to enter and operate a bucket truck with a 300-pound weight limit.
• Proficiency in Microsoft Office, Google Workspace, and collaborative software.
• Technically curious, self-motivated, independent, detail-oriented, customer-focused, adaptable, and skilled at methodical problem-solving.
• Consistently follow company safety expectations and safe work practices.

Nice To Haves

• Previous experience in telecommunications, broadband, wireless, or internet service.
• Familiarity with wireless internet equipment, WiFi, gateways, or customer premise equipment.
• Experience troubleshooting customer connectivity or network-related issues.

Responsibilities

• Perform wireless installations and repairs for residential and business customers.
• Diagnose and resolve customer connectivity and service issues accurately and efficiently.
• Install, configure, and troubleshoot customer equipment, including gateways, WiFi, and related wireless technology.
• Install and repair VoIP services as needed.
• Install service drops from terminal or network equipment to customer homes or businesses.
• Provide friendly, patient, knowledgeable service and a positive in-home and business customer experience.
• Work safely in aerial and underground environments, including operating bucket trucks and climbing ladders.
• Maintain working knowledge of wireless network infrastructure and continue building technical skills.

Benefits

• Competitive pay with bonus potential.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Free coaching and counseling for employees and families.
• Free internet service if available in the employee's area, or internet reimbursement.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed