Wireless Technician

Ideatek Telcom LLC • El Dorado, KS

3d

About The Position

IdeaTek is hiring a Wireless Technician to support its wireless network throughout Wichita, El Dorado, Andover, Kansas, and surrounding communities. The role combines field-based technical work with customer service, supporting residential and business customers with reliable wireless service.

The technician spends most of the day in the field completing installations, troubleshooting connectivity issues, and making repairs. Work may include installing service drops, configuring gateways and WiFi equipment, installing VoIP services, climbing ladders, operating a bucket truck, and resolving service issues directly with customers. The role requires adaptability, a strong focus on safety, and the ability to work independently while keeping customers informed.

IdeaTek describes itself as a telecommunications company focused on bringing fast, reliable internet to underserved communities. The company promotes collaboration, growth, and community involvement. Salary and benefits are commensurate with experience. Visa sponsorship and relocation are not available.

Requirements

• At least 2 years of relevant experience in a field-based technical role, such as installer, electrician, HVAC, or other low-voltage work.
• Must possess or be willing to obtain a Class A/B CDL license.
• Valid driver's license with no restrictions.
• Ability to work outdoors in various weather conditions and lift up to 80 lbs.
• Flexible schedule and ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays.
• Comfort working in underground and aerial environments, including climbing ladders up to 32 feet.
• Ability to enter and operate a bucket truck with a weight limit of 300 lbs.
• Proficiency in Microsoft Office, Google Workspace, and collaborative software.

Nice To Haves

• Previous experience in the telecommunications, broadband, wireless, or internet service industry.
• Familiarity with wireless internet equipment, WiFi, gateways, or customer premise equipment.
• Experience troubleshooting customer connectivity or network-related issues.

Responsibilities

• Perform wireless installations and repairs for residential and business customers.
• Diagnose and resolve customer connectivity and service issues accurately and efficiently.
• Install, configure, and troubleshoot customer equipment, including gateways, WiFi, and related wireless technology.
• Install and repair VoIP services as needed.
• Install service drops from terminal or network equipment to customer homes or businesses.
• Provide friendly, patient, knowledgeable service and a positive in-home and business customer experience.
• Work safely in aerial and underground environments, including operating bucket trucks and climbing ladders.
• Maintain working knowledge of wireless network infrastructure and continuously build technical skills.

Benefits

• Competitive pay with bonus potential.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Free coaching and counseling for employees and families.
• Free internet service, if available in the employee's area, or internet reimbursement.
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed