W1524

OSL Retail Services Inc•Colonial Heights, VA

6d•$50,000 - $65,000•Onsite

About The Position

OSL is hiring a Wireless Sales Manager to lead operations at a wireless kiosk location operated in partnership with Walmart Canada. The manager oversees service delivery and sales performance, leads and develops a team of sales associates, and works to improve customer experience, operational efficiency, and profitability. The position reports directly to the District Manager. This is a full-time role requiring flexibility to work days, evenings, and weekends. The role includes a competitive base salary, commissions, and quarterly performance bonuses, with stated annual earnings of $50,000–$65,000 and potential to earn more. The position is an existing vacancy.

Requirements

Retail management experience in wireless or electronics.
Demonstrated ability to drive team performance, sales results, and service quality.
Strong communication and presentation skills.
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
Ability to work varied schedules, including days, evenings, and weekends.
Physical ability to lift 30–50 pounds.
Ability to stand or walk for extended periods during shifts.
Leadership skills to guide a team toward sales targets and strong customer service.
Strong understanding of wireless technology, products, and industry trends.
Sales proficiency, including implementing sales strategies, setting performance goals, and driving revenue growth.
Ability to communicate effectively verbally and in writing.
Ability to identify issues and develop practical solutions in a fast-paced environment.
Adaptability to market changes and operational challenges.
Organizational skills to manage multiple tasks, prioritize responsibilities, and maintain efficient operations.

Nice To Haves

Track record of managing budgets, forecasting sales, merchandising, and retail metrics.
Experience with recruitment, coaching, HR, and Canadian employment standards.

Responsibilities

Oversee daily wireless department operations and ensure efficient service delivery.
Manage and supervise sales associates, including scheduling, training, and performance evaluation.
Motivate the team, implement sales strategies, and drive sales targets and performance goals.
Maintain in-depth knowledge of products and services and ensure the team is well-informed.
Monitor inventory and ensure products are stocked and displayed according to company standards.
Oversee customer inquiries, resolve issues, and maintain customer satisfaction.
Conduct team meetings about sales targets, promotions, and operational changes.
Analyze sales figures, forecast sales, and adapt strategies to market trends.
Coordinate with marketing to implement promotional campaigns and sales initiatives.
Ensure compliance with company policies, procedures, and legal regulations.
Manage the department budget, including labor costs, supplies, and other expenses.
Maintain cleanliness and organization in the sales area.
Report sales results, potential customer issues, and department performance to upper management.
Perform other duties as needed.

Benefits

Competitive base salary, commissions, and quarterly performance bonuses.
Annual earnings of $50,000–$65,000, with potential to earn more.
Employee discounts, including up to 50% off wireless services.
RRSP matching.
Paid vacation.
Comprehensive training and career development opportunities.
Employee Assistance Program.
Participation in OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
Personalized in-store and online LMS training.
Educational partnerships, including Franklin University.
Daily access to earnings through Dailypay and Wisely cards.
Various discount programs.