Wireless Sales Manager - W1264/W3641/W5355
About The Position
OSL is hiring a Wireless Sales Manager to lead operations at a wireless kiosk location in partnership with Walmart Canada. The manager will build and guide a sales team, optimize operations, deliver excellent customer experiences, and improve sales performance and profitability. The role reports directly to the District Manager and involves leading the team to meet and exceed sales targets through expert product advice and strong customer service. This is a full-time role requiring flexibility to work various schedules, including days, evenings, and weekends. The posting gives annual earnings of $50,000–$65,000, with the potential to earn more through commissions and quarterly performance bonuses. The position is an existing vacancy.
Requirements
- Retail management experience in wireless or electronics.
- Demonstrated ability to drive team performance, sales results, and service quality.
- Strong verbal and written communication and presentation skills.
- Excellent customer service skills, a proactive approach, attention to detail, and problem-solving capabilities.
- Physical ability to lift 30–50 pounds.
- Ability to stand or walk for extended periods during shifts.
- Flexibility to work various schedules, including days, evenings, and weekends.
Nice To Haves
- A solid track record managing budgets, forecasting sales, merchandising, and retail metrics.
- Experience with recruitment, coaching, HR, and Canadian employment standards.
Responsibilities
- Oversee daily wireless department operations to ensure efficient service delivery.
- Manage and supervise sales associates, including scheduling, training, and performance evaluation.
- Drive sales targets and performance goals by motivating the team and implementing sales strategies.
- Maintain in-depth knowledge of products and services and ensure the team is well-informed.
- Monitor inventory and ensure products are stocked and displayed according to company standards.
- Oversee customer inquiries, resolve issues, and maintain high customer satisfaction.
- Conduct team meetings about sales targets, promotions, and operational changes.
- Analyze sales figures, forecast future sales, and adapt strategies to market trends.
- Coordinate with marketing to implement promotional campaigns and sales initiatives.
- Ensure compliance with company policies, procedures, and legal regulations.
- Manage the department budget, including labor costs, supplies, and other expenses.
- Maintain cleanliness and organization in the sales area.
- Report sales results, potential customer issues, and department performance to upper management.
- Perform other duties as needed.
Benefits
- Competitive base salary, commissions, and quarterly performance bonuses.
- Employee discounts, including up to 50% off wireless services.
- RRSP matching.
- Paid vacation.
- Comprehensive training and career development opportunities.
- Employee Assistance Program.
- OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
- Personalized in-store and online LMS training.
- Educational partnerships, including Franklin University.
- Daily access to earnings through Dailypay and Wisely cards.
- Various discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
