Wireless Retail Store Manager MIDDLE ISLAND | Middle Country Rd
About The Position
Arch Telecom’s Retail Store Manager (RSM) leads a retail team and brings the brand to life by embodying the company’s core values and serving as a brand ambassador. The RSM creates energy and excitement around products and services, leads by example in a fast-paced sales environment, and puts customers’ needs first. The role focuses on building meaningful customer relationships, understanding individual needs, and educating customers through demonstrations and recommendations of devices and service solutions. The RSM oversees store functions, including sales, inventory, and implementation of new programs and initiatives, and works to meet or exceed sales goals. The manager supports a strong in-store customer experience, develops team members, and partners with employees across business and customer service channels to resolve issues and identify small-business leads. This is a full-time position with 45-hour availability required.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time work (45 hours).
- Leadership, competitive drive, and confidence in a fast-paced sales environment.
- Ability to lead a team and provide resolutions to customer issues.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with team members and customers.
Responsibilities
- Lead the retail team by example and share best practices while serving customers and resolving issues.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ needs and provide hands-on demonstrations of technology and solutions.
- Oversee store functions, including sales, inventory, and implementation of new programs and initiatives.
- Meet or exceed store sales goals.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Maintain the store and approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and promote shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Opportunities for career advancement.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
