Wireless Retail Associate Manager MIDDLE ISLAND | Middle Country Rd
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Retail Associate Managers work as part of a retail team to represent the brand and its values, generate enthusiasm for products and services, and prioritize customer needs. This is a learning role in which the associate manager develops retail skills while helping the Retail Store Manager with operational duties. The role focuses on delivering a strong customer experience, building customer relationships and loyalty, and recommending tailored device, service, accessory, and Internet of Things solutions. The associate manager also supports daily store operations and coaching, learns digital tools and store processes, and collaborates with colleagues across sales, business, and customer service channels to resolve issues and support a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Leadership skills and willingness to lead the team, share best practices, serve customers, and resolve issues.
- Competitive drive and confidence in a fast-paced sales environment.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with teammates and customers.
- Prior wireless sales experience.
- Full-time availability for 40 hours.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing product expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Learn to use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve customer issues and create a seamless experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
- Provide first-class customer service while contributing to a positive team environment.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Culture of care and excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
