Wireless Retail Store Manager MIDDLE ISLAND | Middle Country Rd
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team, represents the brand and its core values, and creates an energetic, customer-focused environment. The manager builds customer relationships, identifies individual needs, and educates customers about devices, services, and other technology solutions. The role oversees store operations, including sales, inventory, and implementation of new programs and initiatives, to meet or exceed sales goals. The manager leads by example in customer service and sales, uses digital tools to demonstrate coverage and services, and completes training on store experience, systems, and processes. The manager also works with business and customer service teams to resolve customer issues, hand off small-business leads, and support shared accountability for company success. This position requires full-time availability for 45 hours per week. The role is based at the Middle Country Road store in Middle Island. Arch Telecom welcomes candidates with diverse perspectives, backgrounds, and experiences.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Leadership ability and confidence in a fast-paced sales environment.
- Competitive drive and willingness to lead a team, share best practices, serve customers, and resolve issues.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills with teams and customers.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability to work full time, 45 hours per week.
Responsibilities
- Lead and motivate the retail team while demonstrating brand values and best practices.
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customers’ needs and provide hands-on demonstrations of current technology.
- Oversee sales, inventory, store functions, and implementation of new programs and initiatives to meet or exceed sales goals.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Provide patient, honest, and empathetic service and sales support.
- Use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with business and customer service employees to resolve issues and deliver a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Opportunities for career advancement.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- A culture of care and excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
