Wireless Retail Sales Associate MIDDLE ISLAND | Middle Country Rd
About The Position
Arch Telecom is seeking a Wireless Retail Sales Associate, also referred to as a Mobile Associate, to work as part of a retail team and represent the company’s wireless brand. This is a learning role in a fast-paced retail environment, focused on creating positive customer experiences, building relationships, and developing sales and product knowledge. The associate will work with the team to build the skills needed for promotion to Mobile Expert after completing training. The role involves assisting customers throughout their shopping journey, understanding their needs, demonstrating technology, and recommending personalized devices, plans, accessories, and Internet of Things products. Associates use digital tools to explain network coverage and services and to inspect, review, and troubleshoot devices and accounts. They also work with colleagues across sales and customer service to resolve issues and support small-business leads. The position is available on a full-time schedule of 40 hours or a part-time schedule of 20 or more hours. The listing names Middle Island, on Middle Country Road.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience is preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage and explain plans and services.
- Use company tools and resources to inspect, review, and troubleshoot devices and accounts.
- Complete training in the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared company success.
- Provide a first-class customer experience while working toward performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
