Wireless Retail Associate Manager MIDDLE ISLAND | Middle Country Rd
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the United States. The Wireless Retail Associate Manager works as part of a retail team to represent the brand, create excitement around products and services, and prioritize customer needs. This is a learning role: the associate manager builds skills alongside the team while assisting the Retail Store Manager with operational duties and coaching. The role focuses on creating a high-quality customer experience, building customer relationships, identifying needs, and recommending relevant devices, services, and accessories. The associate manager also learns store systems and processes, uses digital tools to support customer interactions, partners with colleagues across channels to resolve issues and identify small-business leads, and contributes to team success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Leadership ability and willingness to guide a team, share best practices, serve customers, and help resolve issues.
- Competitive drive and confidence in a fast-paced sales environment.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with customers and team members.
Nice To Haves
- Prior wireless sales experience.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in store.
- Explore customers’ individual needs and demonstrate in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Learn to use digital tools to demonstrate coverage, plans and services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Opportunities for career advancement.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- A culture of care and excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
