Wireless Retail Sales Associate MIDDLE ISLAND | Middle Country Rd
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the brand and create an energetic, customer-focused experience. This is a learning role: associates build the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role involves helping customers explore wireless products and services, demonstrating technology, and recommending personalized solutions. Associates use digital tools to explain coverage, plans, devices, and account options, and complete training on the in-store experience, systems, processes, and reference resources. They work with colleagues across sales, business, and customer service to resolve issues, identify small-business leads, and deliver a seamless customer experience. The position is based at the Middle Country Road location in Middle Island, New York. Full-time availability is 40 hours per week; part-time availability is 20 or more hours per week. The posting lists hourly pay of $17.00–$30.00.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases with thoughtful questions, informative answers, and relevant expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, devices, and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared company success.
- Provide a first-class customer experience while working toward performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
