Wireless Retail Store Manager SAN JOSE | 5353 Almaden Expy

Arch Telecom•San Jose, CA

23d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team, serves as a brand ambassador, and creates an energetic, customer-focused environment. The manager builds customer relationships, identifies individual needs, and educates customers about devices, services, and other wireless solutions. The manager oversees store functions, including sales, inventory, and new programs and initiatives, and works to meet or exceed sales goals. They lead by example in delivering patient, honest, and empathetic service; use digital tools to demonstrate coverage, plans, and services; and complete training on customer experience, systems, skills, and processes. The role also involves partnering with employees across business and customer service channels to resolve issues, coordinate small-business leads, and support a seamless customer experience. The position is full-time, with availability for 45 hours required. The listed salary range is $60,000–$100,000 base plus commission per year. The job is located at 5353 Almaden Expy in San Jose, California.

Requirements

Be at least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, stated as 45 hours.

Nice To Haves

Leadership experience or ability to lead a team and share best practices.
Competitive drive and confidence in a fast-paced sales environment.
Effectiveness in operational, financial, and performance management.
Strong communication skills with both team members and customers.

Responsibilities

Lead the retail team by example and demonstrate the behaviors and practices needed to succeed in sales and customer service.
Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of current technology.
Oversee store sales, inventory, and the implementation of new store programs and initiatives; ensure the store meets or exceeds sales goals.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Maintain high standards of store readiness and deliver service with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve customer issues and provide a seamless experience.
Identify and hand off small-business leads.
Build strong working relationships with peers and contribute to shared company success.