Wireless Retail Sales Associate SOUTH ZANESVILLE | N Maysville Ave
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. The Mobile Associate works as part of a retail team, representing the brand and creating energy around its products and services. The role focuses on customer needs, meaningful customer connections, and learning how to recommend device and service solutions. It is a learning position that prepares associates for promotion to Mobile Expert after completing training. Associates build proficiency in customer service while delivering a high-quality customer experience and fostering loyalty. They help customers continue their shopping journey, demonstrate technology, recommend personalized device, service, and accessory solutions, and guide customers through purchases. They also learn digital tools and company systems, complete training, and collaborate with colleagues across business and customer service channels to resolve issues and support customers. The listed pay range is $11.00–$30.00 per hour.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20+ hours).
- Six months of customer service and/or sales experience.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Experience in a retail environment is preferred.
Responsibilities
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
- Provide a first-class customer experience while working with the team.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
