Wire Transfer System Manager

Fulton Bank•East Lampeter Township, PA

2d•$72,500 - $120,800•Hybrid

About The Position

The Wire Transfer System Manager manages Fulton Financial Corporation’s Wire Transfer System and daily wire transfer operations. The role establishes policies and procedures to ensure domestic customer wire transfers follow risk management controls, administers and maintains application servers, web servers, and communications equipment in the wire transfer infrastructure, and ensures service-level agreements with business partners are met. This is a full-time, hybrid career opportunity based at the company’s Corporate Headquarters in Lancaster, Pennsylvania. The manager oversees system releases, upgrades, testing, implementations, and troubleshooting; maintains working knowledge of Microsoft SQL Server and SQL Query; and coordinates with the Federal Reserve Bank, internal Information Technology staff, software vendors, and data communications vendors. The role also leads staffing, training, performance management, succession planning, and development of the Wire Transfer team, while overseeing operating procedures, risk controls, account settlement and reconciliation, and emergency recovery planning. The position manages wire transfer merger, acquisition, and conversion support; prepares and monitors the annual business unit budget; and serves as the first line of defense for regulatory and compliance matters. This includes oversight of applicable regulations, audits, examinations, vendor contracts and risk monitoring, and identification and mitigation of financial, operational, and reputational risks. The manager also works with Product Management on product strategies, pricing, development, and implementation.

Requirements

Bachelor’s degree or equivalent experience in a specialty relevant to the essential duties of the role.
At least 5 years of banking experience.
At least 3 years of wire transfer experience.
At least 5 years of management or supervisory experience.
At least 5 years of experience with network applications, servers, and communication methods.
Must be authorized to work in the United States without current or future visa sponsorship from Fulton Bank.
Read, understand, and act on applicable company compliance programs, regulations, policies, and procedures; complete assigned compliance training by established due dates.

Nice To Haves

At least 5 years of customer service experience.

Responsibilities

Monitor the domestic wire transfer system, vendor releases, and related regulatory changes; manage initial, regression, and cross-application testing for releases, upgrades, and modifications, and assist in developing system requirements.
Maintain working knowledge of Microsoft SQL Server and SQL Query to manage wire transfer systems, communication equipment, and database administration tasks.
Maintain in-depth knowledge of application software capabilities and enhancements used by the Wire Transfer Department.
Liaise with the Federal Reserve Bank, internal Information Technology staff, software vendors, and data communications vendors to troubleshoot issues, implement upgrades, and test new system functionality.
Manage applicable bank coding and modifications; coordinate corporate communications and committee participation as appropriate; manage wire activity sign-off in corporate testing software; and review and update department procedures.
Support managers and staff in reviewing operating policies and procedures for efficient, cost-effective, and accurate performance; guide bank and affiliate staff on procedural changes required by system enhancements, compliance changes, or other procedural changes.
Manage wire transfer system and product implementations, including technical, procedural, processing, reconciliation, risk, and control considerations.
Monitor application servers and communications equipment used to process and store wire activity; research and resolve system interruptions.
Ensure adequate department staffing, training, and structure through direct-line supervisors and officers; recommend staffing or structural alternatives as workforce needs change.
Establish, monitor, and manage employee performance; foster teamwork; develop departmental succession planning and growth opportunities; and develop managers and leadership talent.
Review, recommend, and implement policies and procedures, subject to management approval, to support efficient department operations.
Maintain Sarbanes-Oxley requirements and reconciliation procedures and deadlines for applications serving affiliates.
Work with Product Management to recommend strategies and pricing for new and revised products, and coordinate development and implementation of retail and corporate wire transfer products and services.
Review and recommend new product development and system capabilities to improve system utilization and efficiency.
Develop, implement, and review Wire Transfer policies and procedures; ensure manuals are current and followed; recommend and oversee improvements to operating procedures and risk policies.
Ensure appropriate settlement and reconciliation of accounts maintained by Electronic Services, and assume responsibility for the Wire Transfer Emergency Recovery Plan.
Manage Wire Transfer merger, acquisition, and conversion processes, including conversion meetings, edits, first-call support, third-party issue resolution, procedure development, training information, communications, and supporting documentation.
Prepare the annual business unit budget, manage the department within budget, justify budget items as needed, and monitor general ledger line items monthly.
Serve as first line of defense for Wire Transfer regulatory and compliance matters; monitor regulatory changes, implement monitoring, work with Compliance, and report and remedy deficiencies.
Ensure compliance with Regulation E processing, Bank Secrecy Act, Office of Foreign Assets Control, and Sarbanes-Oxley requirements; oversee annual department audits and examinations and respond to findings and recommendations promptly.
Oversee assigned vendor contracts, obtain required vendor documentation with Vendor Risk Management, maintain vendor risk records, manage service-level agreements, monitor vendor risk and performance, and respond to customer complaints under company policy.
Maintain and administer department risk controls; support annual risk assessments, quarterly Sarbanes-Oxley narratives, Bank Secrecy Act RCMs, and policy procedures; and ensure policies and procedures are followed.
Identify Wire Transfer risks and ensure corresponding controls address financial, operational, and reputational risk; ensure compliance with company risk policy, regulatory requirements, OFAC updates, Uncollected Funds Policy, and password controls.
Coordinate processing of wires over five million dollars with Funds Management and senior management in accordance with Wire Risk Policy.
Maintain High Risk Country and OFAC lists as directed by Bank Secrecy Act and Corporate Compliance.
Perform other duties as assigned and complete assigned compliance training; understand relevant compliance risks and escalate them to appropriate management.

Benefits

Medical plans with prescription drug coverage
Flexible spending account or health savings account, depending on the medical plan chosen
Dental insurance
Vision insurance
Life insurance
401(k) program with employer match
Employee Stock Purchase Plan
Paid time off programs, including holiday pay
Paid volunteer time
Disability insurance coverage
Maternity and parental leave
Adoption assistance
Educational assistance
Wellness program with financial incentives
Short-term incentive compensation plan, subject to individual and company performance