Wire Transfer System Manager

Fulton Bank•Lancaster, PA

1d•Hybrid

About The Position

Manages Fulton Financial Corporation’s Wire Transfer System and daily wire transfer operations. Establishes policies and procedures to ensure customer domestic wire transfers follow risk management controls and service-level agreements. Administers and maintains application servers, web servers, and communication equipment in the wire transfer infrastructure, and oversees system testing, upgrades, implementations, and issue resolution. Leads departmental staffing, training, performance management, succession planning, and operational effectiveness. Oversees policies, procedures, settlement and reconciliation, risk controls, regulatory compliance, audits, vendor contracts, budgets, product development, and merger and acquisition conversions. Acts as a liaison with the Federal Reserve Bank, internal technology teams, vendors, compliance teams, and business partners. The role is a full-time, hybrid career opportunity based at the Corporate Headquarters in Lancaster, Pennsylvania.

Requirements

Bachelor’s degree or equivalent experience in a relevant specialty.
At least 5 years of banking experience.
At least 3 years of wire transfer experience.
At least 5 years of management or supervisory experience.
At least 5 years of experience with network applications, servers, and communication methods.
Must be authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

At least 5 years of customer service experience.

Responsibilities

Monitor the in-house Domestic Wire Transfer System, vendor releases, and related regulatory changes.
Manage initial, regression, and cross-application testing for releases, upgrades, and modifications; assist with system requirements development.
Maintain working knowledge of Microsoft SQL Server and SQL Query to manage systems and communication equipment and automate database administration tasks.
Maintain in-depth knowledge of application software capabilities and enhancements used by the Wire Transfer Department.
Liaise with the Federal Reserve Bank, internal Information Technology staff, software vendors, and data communication vendors to troubleshoot issues, implement upgrades, and test functionality.
Manage bank coding and modifications, coordinate communications and committee work as appropriate, manage testing sign-offs, and review and update department procedures.
Support policy and procedure reviews to ensure department work is efficient, cost-effective, and accurate; guide bank and affiliate staff on procedural changes.
Manage wire transfer system and product implementations, including technical, procedural, processing, reconciliation, risk, and control considerations.
Monitor application servers and communications equipment and research and resolve system interruptions.
Ensure adequate departmental staffing, training, and structure; recommend staffing solutions; manage employee performance; foster teamwork; and develop managers, succession plans, and growth opportunities.
Review, recommend, and implement policies and procedures to improve departmental operations, subject to management approval.
Maintain Sarbanes-Oxley requirements and reconciliation procedures and deadlines for serviced affiliates.
Work with Product Management to recommend strategies and pricing for new and revised products and coordinate development and implementation of wire-related retail and corporate products and services.
Review and recommend product development and system capabilities to maximize system utilization and efficiency.
Develop, implement, and review operating and risk policies and procedures; ensure manuals are current and followed; oversee implementation of approved procedures and risk policies.
Ensure appropriate review of settlement and reconciliation for Electronic Services accounts.
Manage the Wire Transfer Emergency Recovery Plan.
Manage wire transfer merger, acquisition, and conversion work, including meetings, edits, first-call support, third-party issue resolution, procedures, training information, communications, and supporting documentation.
Prepare and manage the annual business unit budget, provide explanations and justifications, and monitor general ledger line items against budget guidelines.
Serve as the first line of defense for wire transfer regulatory and compliance matters; monitor regulatory changes, coordinate with Compliance, and report and remedy deficiencies.
Ensure compliance monitoring and reporting for Regulation E, Bank Secrecy Act, Office of Foreign Assets Control, and Sarbanes-Oxley Act requirements; oversee annual audits and examinations and respond to findings.
Oversee assigned vendor contracts, obtain required vendor documents with Vendor Risk Management, maintain vendor records, manage SLAs, monitor vendor risk and performance, and respond to customer complaints as required.
Maintain and administer departmental risk management controls; help prepare annual risk assessments, quarterly Sarbanes-Oxley narratives, Bank Secrecy Act RCMs, and policy procedures.
Identify wire transfer risks and ensure controls address financial, operational, and reputational risk.
Ensure wire transfer procedures comply with company risk policy, regulatory requirements, OFAC updates, the Uncollected Funds Policy, and password controls.
Coordinate large-dollar wires exceeding $5 million with Funds Management and senior management in accordance with Wire Risk Policy.
Maintain High Risk Country and OFAC lists as directed by Bank Secrecy Act and Corporate Compliance.
Perform other duties assigned by the manager and complete assigned compliance responsibilities and training, including identifying and escalating compliance risks.

Benefits

Medical plans with prescription drug coverage
Flexible spending account or health savings account, depending on the medical plan selected
Dental insurance
Vision insurance
Life insurance
401(k) program with employer match
Employee Stock Purchase Plan
Paid time off programs, including holiday pay
Paid volunteer time
Disability insurance coverage
Maternity and parental leave
Adoption assistance
Educational assistance
Wellness program with financial incentives
Short-term incentive compensation plan, subject to individual and company performance