Wire Transfer Specialist I

Simmons Bank•Little Rock, AR

About The Position

The Wire Transfer Specialist I is part of the Operations Team and processes wire transfers for bank customers accurately and on time. The role involves a wide range of operational tasks in a high-volume, deadline-driven environment. The specialist serves as a resource for the wire team, assists with process verification, responds to employee and customer inquiries, handles special projects, and provides backup coverage for other Wire Specialists. The role requires following established procedures and complying with applicable laws, regulations, and internal policies, including completing required compliance training. Duties and responsibilities may change at any time.

Requirements

High school diploma or equivalent required.
Ability to perform tasks quickly and accurately.
Ability to work in a team environment to accomplish shared goals.
Ability to solve practical problems and interpret written and oral instructions.
Ability to read and interpret procedure manuals, business correspondence, journals, and government regulations.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor.
Computer skills, including use of MS Office programs.

Nice To Haves

One to two years of applicable experience, preferably in banking operations or customer service.

Responsibilities

Process wire transactions through Treasury Management online services, in person, by phone, and by email.
Enter wire details into banking systems and verify account information.
Confirm wire limits and obtain appropriate transaction authorization.
Conduct callback verification for wire transfers initiated by phone, email, or fax.
Respond to customer and internal associate wire research requests promptly and accurately.
Review, research, and resolve exceptions for outgoing and incoming wires.
Operate systems and equipment to receive and transfer funds in accordance with established procedures.
Ensure wire activities and departmental documents comply with applicable laws, regulations, policies, and procedures, and complete required compliance training.
Handle special projects and provide backup coverage for other Wire Specialists.
Perform other duties and responsibilities as assigned.