Wire Transfer Specialist I

Simmons Bank•Little Rock, AR

About The Position

The Wire Transfer Specialist I works within the Operations Team to process customer wire transfers accurately and on time. The role involves a broad range of operational tasks in a high-volume, deadline-driven environment. The specialist supports the wire team, assists with process verification, responds to employee and customer inquiries, handles special projects, and provides backup coverage for other Wire Specialists. The position processes and verifies wire transactions across several channels, researches and resolves wire questions and exceptions, and operates systems and equipment used to receive and transfer funds. Work must follow established procedures, applicable laws and regulations, and internal policies, including completion of required compliance training. Duties may change, and other responsibilities may be assigned.

Requirements

High school diploma or equivalent.
Ability to perform tasks quickly and accurately.
Ability to work in a team environment to accomplish shared goals.
Ability to solve practical problems and interpret written or oral instructions.
Ability to read and interpret procedure manuals, business correspondence, journals, and government regulations.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor.
Computer skills using MS Office programs.

Nice To Haves

1–2 years of applicable experience, preferably in banking operations or customer service.

Responsibilities

Process wire transactions through Treasury Management online services, in person, by phone, and by email.
Enter wire details into banking systems accurately and verify account information.
Confirm wire limits and obtain proper authorization for transactions.
Conduct callback verification for wire transfers initiated by phone, email, or fax.
Respond promptly and accurately to wire research requests from customers and internal associates.
Review, research, and resolve exceptions for outgoing and incoming wires.
Operate systems and equipment to receive and transfer funds in compliance with established procedures.
Follow applicable laws, regulations, internal policies, and procedures, including completing required compliance training.
Assist with process verification, special projects, and backup coverage for other Wire Specialists.
Perform other duties and responsibilities as assigned.