Wire Transfer Specialist
About The Position
The Wire Transfer Specialist works within Key’s Real Time Payments (RTP) & Wire Transfer Services team, which oversees end-to-end processing, investigation, and scheduling of domestic and international payments across Key’s network. The team works with internal departments and external consumer and commercial clients to ensure accurate and timely RTP and wire transactions using the Dovetail Payments Platform (EPP). The role involves researching wire requests, providing updates to internal partners and clients about transaction status, and processing electronic transfers between banks through Wire Operations systems. It may also involve setting up recurring outgoing wire transfers, including their frequency and dollar amount. The position is based at 4910 Tiedeman Road in Brooklyn, Ohio, with hybrid work available after training. The stated schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m.
Requirements
- More than two years in a fast-paced, deadline-oriented role.
- Understanding of payment processing.
- Ability to maintain a thorough understanding of Wire and RTP laws and regulations.
- Ability to follow internal procedures and relevant regulatory requirements.
- Skill navigating systems and applications to address everyday problems.
- Proven ability to understand and work with technology or systems.
- Strong problem-solving, analytical, and communication skills.
- Experience managing client-facing deliverables with SLA requirements.
- Ability to quickly understand new concepts and procedures.
- Ability to prioritize commitments, assign tasks, and follow up on assignments.
- Demonstrated service delivery excellence and a client-focused service mindset.
- Ability to remain flexible and effective in a fast-paced team environment.
- Skill handling tasks and emails through a shared Outlook inbox.
- Ability to manage risk.
Nice To Haves
- At least two years of payment processing experience.
- Strong grasp of electronic payment processes.
- Experience with and demonstrated compliance with Wire and RTP regulations.
- Experience with Dovetail or comparable wire and RTP processing systems.
- Familiarity with payment systems including HOGAN, OLDs, Dovetail, KeyView Deluxe, and Quest.
Responsibilities
- Conduct online and repository research according to Service Level Agreement (SLA) terms.
- Navigate payment channels and systems, including OLDs and Hogan.
- Minimize client errors and prevent controllable losses and privacy breaches.
- Answer customer service calls about Wire and RTP transactions and initiate wire transactions.
- Perform secondary reviews and release Wire and RTP transactions, which may exceed millions of dollars.
- Make decisions regarding OFAC and high-risk transactions.
- Identify and report suspicious activity involving clients or internal partners.
- Follow guidelines to identify and resolve routine issues.
- Perform multiple responsibilities rather than a single defined role, with moderate to minimal supervision.
- Complete other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
