WIOA Re-Entry Career Advisor - Gary - FT

GOODWILL INDUSTRIES GROUP•Gary, IN

27d•$40,000 - $40,000

About The Position

Re-Entry Career Advisors provide ongoing employer-readiness feedback to customers with a criminal history through individual coaching and case management, with the goal of helping customers obtain quality employment. The role creates an inviting, motivating environment focused on employer needs and keeps customers engaged in services throughout their job search. Coaching and services are based on current employer intelligence, including industry-specific labor market information, employer skill requirements, and available job openings. The advisor maintains a caseload and helps customers develop employer-readiness and job-search skills, pursue upskilling, prepare resumes, improve interviewing skills, and build other abilities needed to obtain, retain, and advance in a chosen career. The position's primary objectives are ongoing customer engagement, job placement, and increased wages. It reports to the WDS WIOA Team Lead, who evaluates performance annually.

Requirements

High school education is listed as the education level for the position.
A bachelor’s degree in a related field; experience may be substituted for the degree.
Experience solving practical problems promptly and handling varied factors in problem-solving.
Ability to synthesize complex or diverse information, collect and research data, and use intuition and experience to complement data.
Strong team-building skills and excellent counseling skills.
Exceptional technology skills, especially database management and reporting, including the ability to switch between windows and programs, explain program purposes and benefits to customers, and organize electronic files using varied file extensions.
Thorough knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook), Indiana Career Connect, TORQ, InterviewStream, the Online Scheduling System, and related software.
Excellent customer follow-along, organizational, planning, data-entry, and customer-service skills.
Clear, informative writing; ability to edit for spelling and grammar, adapt writing style and tone, present numerical data effectively, and read and interpret written information.
Ability to work independently and meet specific deadlines; deal effectively with professional staff and trainees; and adapt to fill in when needed for service delivery.
Creativity and ability to communicate service-delivery needs to Administration.
Ability to assess personal strengths and weaknesses, pursue development opportunities, take independent action and calculated risks, and seek or offer help when needed.
Ability to travel and a valid driver’s license.

Responsibilities

Understand and support the Goodwill mission of strengthening communities by empowering individuals and families through education, training, and job placement.
Facilitate and interpret skills assessments.
Maintain strict confidentiality when handling sensitive information.
Identify customers’ barriers to employment and services that can address them.
Facilitate employment and skill-development services addressing customers’ education, employment, and supportive-service needs, with the goal of moving customers into employment.
Develop academic and career plans with customers, including career goals, WorkOne services, skills-development activities, and job-search strategies.
Refer customers to in-house training or outside training providers; provide training vouchers and related forms to institutions and program service providers.
Refer qualified, job-ready customers to job orders.
Assess customers’ financial needs when necessary to justify WorkOne expenditures.
Maintain customer files in computer databases and ensure documentation supports program eligibility and services received.
Maintain knowledge of, communicate with, and when applicable provide direct service to community agencies, programs, and training providers; appropriately refer individuals to community and partner agencies.
Submit required reports on time.
Contribute to meeting or exceeding WorkOne Center performance standards and complying with applicable Federal, State, Regional, and WorkOne standards.
Promote WorkOne products and resources to customers.
Ensure the quality and accuracy of WorkOne customer follow-up records.
Keep current on business- and industry-specific information available in the region.
Attend assigned meetings and complete other assigned tasks and special projects.
Collaborate with WorkOne system staff, CWI operations and fiscal teams, training providers, community-based entities, and the general public.
Use strong customer follow-along, organizational, planning, data-entry, and customer-service practices.
Prioritize and plan work, use time efficiently, set goals, organize schedules and resources, and develop realistic action plans.
Work independently while meeting deadlines, remain flexible to support service delivery, and communicate service-delivery needs to Administration.
Pursue self-development, training, and opportunities to build and share knowledge and skills.
Travel as required.