Winners Circle

Dave & Buster's Inc.•McDonough, GA

1d•$7 - $11

About The Position

The Winner’s Circle position creates a positive, welcoming first impression for Guests and guides them through their Midway experience. The role delivers a fun Guest experience, provides timely service and information, assists with games and merchandise, and maintains an organized, clean, and well-stocked area. Team Members work collaboratively with colleagues and communicate issues to supervisors or managers.

Requirements

Must be at least 18 years of age.
Be friendly and able to smile frequently.
Be able to read and write handwritten notes.
Be able to lift and carry up to 30 pounds.
Be able to move about the facility and stand for long periods; walk or stand for 100% of the shift.
Be able to reach, bend, stoop, mop, sweep, and wipe frequently.
Be able to work in a noisy, fast-paced environment with distracting conditions.
Be able to work days, nights, and/or weekends as required.

Responsibilities

Deliver an outstanding Guest experience through food, drinks, games, and a fun environment.
Keep the immediate supervisor informed about problems or significant unusual matters, take corrective action when appropriate, and suggest alternatives as needed.
Provide timely, accurate service; manage wait times and communicate information to Guests, Team Members, and Managers.
Greet Guests positively and enthusiastically, including when they enter.
Assist with Guest requests, answer questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager when a Guest appears unhappy.
Accurately weigh tickets and scan merchandise to practice proper cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory, and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring work areas up to standard, and discuss problem areas with a Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including keeping plush merchandise and shelves stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed.
Maintain cooperative and harmonious working relationships with other company Team Members.