Hy-Vee Wine and Spirits Department Manager

Hy-Vee•Janesville, WI

About The Position

The Wine & Spirits Department Manager sets department standards for customer service, employee relations, cleanliness, professional appearance, and profitability. The manager coordinates delivery of fresh, high-quality products at competitive retail prices and oversees department operations, employees, inventory, pricing, displays, sales, and bookkeeping. The role reports to the District Store Director, Store Manager, and Assistant Managers of Perishables, Store Operations, and Health Wellness Home. Wine and Spirits Department Employees report to this position. The manager fosters a friendly, customer-focused atmosphere, supports and develops employees, resolves customer concerns, and works to enhance the shopping experience. The position involves working in a fast-paced environment with frequent exposure to temperature extremes and dampness, as well as possible equipment movement hazards, electrical shock, and cleaning chemicals and solvents. Employment is contingent upon successfully completing a pre-employment drug screen. Applicants must be 18 or older.

Requirements

Must be at least 18 years old.
High school education or equivalent experience.
Over one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, interpret written work instructions, interview job applicants, and follow technical manuals.
Ability to work with increased contact with people.
Must be able to exert up to 100 pounds of force occasionally with shared team lifting, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction; depth perception, color vision, and field of vision are required.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Create a friendly, positive atmosphere through teamwork and provide prompt, courteous, and efficient customer service.
Set and maintain department standards for customer service, employee relations, cleanliness, professional appearance, and profitability.
Greet customers, assist them with products and heavy items, relay customer suggestions, answer telephone calls, and resolve customer issues.
Recruit, hire, train, supervise, discipline, and evaluate department employees; establish schedules and daily work plans.
Determine department goals with the store director and communicate with employees about sales and ideas.
Inspect signage and displays, order replenishment products, plan promotions and displays, and determine pre-orders.
Stay current on product-category trends and educate customers by offering suggestions and answering questions.
Calculate retail prices, ensure correct pricing, and help keep prices competitive in the market area.
Extend and post invoices and oversee department bookkeeping procedures.
Operate the cash register accurately and report improper cash levels in the drawer.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write advertisements.
Conduct department inventory and maintain proper product temperatures and storage to protect freshness and control shrink.
Understand and troubleshoot equipment and ensure maintenance is performed.
Follow department and company policies, including personal hygiene, dress, attendance, and punctuality requirements.
Fill displays and work in the sales area; receive and check in merchandise and put it in the appropriate storage area.
Attend meetings and seminars and participate in continuing education.
Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Instruct, assign, review, and plan others' work; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharges, and salary increases.
Safeguard company assets, including equipment and merchandise.