Hy-Vee Wine and Spirits Department Manager

Hy-Vee, Inc.•Janesville, WI

10d

About The Position

The Wine & Spirits Department Manager sets standards for customer service, employee relations, cleanliness, professional appearance, and department profitability. The role coordinates the delivery of fresh, high-quality products at competitive retail prices and manages the department’s employees, operations, inventory, pricing, displays, and customer service. The manager reports to the District Store Director, Store Manager, and Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and supervises Wine and Spirits Department Employees. The position requires a high school education or equivalent experience and more than one year of related work experience. Candidates must be at least 18. Employment is contingent on successful completion of a pre-employment drug screen. The role has daily contact with customers, employees, suppliers/vendors, and the general public, and occasional contact with regulatory agencies. It involves responsibility for company assets and access to confidential employee and business information.

Requirements

Must be at least 18 years old.
High school education or equivalent experience.
More than one year of related work experience.
Ability to solve practical problems involving a variety of variables and limited standardization, and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, interpret written work instructions, interview job applicants, and follow technical manuals.
Ability to communicate and interact with people.
Ability to exert up to 100 pounds of force occasionally with shared team lifting, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, and to use depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is a condition of employment.

Responsibilities

Promote a friendly, helpful atmosphere and provide prompt, courteous, efficient customer service throughout the store.
Set and maintain department standards for customer service, employee relations, cleanliness, professional appearance, and profitability.
Recruit, hire, train, supervise, discipline, and evaluate department employees; assign and review work and address employee problems.
Determine department goals with the store director, create weekly work schedules, and establish daily work plans.
Inspect signage and displays, order replenishment products, and maintain competitive pricing.
Stay current on product-category trends and educate customers by answering questions, making suggestions, and providing product information.
Handle and resolve customer issues and communicate with employees about sales and ideas.
Calculate retail pricing, ensure correct prices, process and post invoices, and oversee department bookkeeping.
Operate the cash register accurately and report improper cash levels in the drawer.
Analyze weekly and monthly sales and trends against actual results, prepare advertising projections, and write ads.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow company and department policies, store guidelines, and personal hygiene and dress standards; report to work as scheduled and on time.
Attend meetings and seminars and participate in continuing education.
Fill displays and work in the sales area; receive and check in deliveries and place merchandise in appropriate storage.
Assist in other store areas and perform other departmental duties and special projects as needed.