Hy-Vee Wine and Spirits Department Manager

Hy-Vee, Inc.•West Des Moines, IA

11d

About The Position

The Wine & Spirits Department Manager sets standards for customer service, employee relations, cleanliness, professional appearance, and department profitability. The manager coordinates the delivery of fresh, high-quality products at competitive retail prices and promotes a friendly, helpful shopping experience. This role recruits, hires, trains, supervises, disciplines, and evaluates department employees; establishes department goals with the store director; and plans schedules and daily work. It also manages product ordering, pricing, merchandising, inventory, sales analysis, promotions, bookkeeping, and customer concerns while ensuring compliance with company and store policies. The position reports to the District Store Director, Store Manager, and the Assistant Managers of Perishables, Store Operations, and Health Wellness Home. Wine and Spirits Department Employees report to this role. The work takes place in a fast-paced environment with frequent exposure to temperature extremes and dampness, and possible exposure to moving equipment hazards, electrical shock, and cleaning chemicals and solvents. The job involves frequent interaction with customers, employees, suppliers and vendors, and the general public, as well as occasional contact with regulatory agencies. Physical requirements include lifting and moving objects, climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, grasping, feeling, talking, hearing, and repetitive motions. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Over one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, interpret written work instructions, interview job applicants, follow technical manuals, and interact with people.
Ability to exert up to 100 pounds of force occasionally with shared team lifting, up to 50 pounds frequently, and up to 10 pounds constantly to move objects.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Set department standards for customer service, employee relations, cleanliness, professional appearance, and profitability.
Promote a friendly atmosphere and provide prompt, courteous, efficient service to customers throughout the store.
Assist customers with locating and reaching products, handling heavy items, and communicating suggestions or requests; answer customer calls and resolve customer issues.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, create weekly work schedules, and establish daily work plans.
Inspect merchandise signage and displays, order replenishment products, and stay current on product trends to educate customers.
Communicate with employees about sales and ideas, and make product information available to customers.
Set and verify retail pricing, ensure competitive pricing, extend and post invoices, and oversee department bookkeeping.
Operate the cash register accurately and report improper cash levels in the drawer.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write ads.
Conduct department inventory; plan displays and promotions; and determine pre-orders.
Maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow company and store policies, including department guidelines for hygiene and dress, and report to work as scheduled and on time.
Attend meetings and seminars and participate in continuing education.
Fill displays, work in the sales area, receive and check in deliveries, and place merchandise in appropriate storage.
Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Maintain responsibility for company assets, including equipment and merchandise, and handle confidential employee and business information appropriately.