DAOU Wine Educator (PT)

Treasury Wine Estates•Paso Robles, CA

About The Position

DAOU Winery is recruiting a part-time Wine Educator to welcome guests to its Paso Robles estate and deliver an engaging hospitality experience. The Wine Educator is a primary point of contact for guests and should bring a polite, friendly, energetic demeanor, customer-service experience, attention to detail, and a passion for wine. The role includes hosting tastings and tours, selling wine and related offerings, supporting events and site operations, and helping maintain wine and merchandise displays and inventory. The position requires weekend work from Friday through Sunday, as well as some holidays and evenings, and the ability to lift 50 pounds. The position pays a base rate of $17 per hour, based on experience, skills, role scope, location, and business needs. It is eligible for the Direct-to-Consumer Sales Incentive Plan, where applicable; estimated on-target earnings are $18.70 per hour based on base pay and target incentive performance. The role is also eligible for customer-paid tips, which vary and are not guaranteed. Benefits depend on work category and may include paid time off and 12 paid holidays, a TWE4ME Day, paid parental and caregiver leave, two paid volunteer days each year, flexible work options for certain roles, medical, dental and vision coverage, mental health support, a wellness program, a 401(k) with company match (eligible regular full- and part-time employees after 60 days), employee wine discounts and product allowance, and recognition rewards.

Requirements

Must be at least 21 years old.
Exemplary customer service skills.
Passion for wine.
Ability to sell and convert through hospitality and product knowledge.
Strong presentation skills and ability to communicate knowledge of wines and wine production.
Dynamic communication skills and a positive attitude.
Clean, professional appearance and excellent communication.
Knowledge of food and wine, the wine industry, and Sonoma, Napa, and Bay Area restaurants.
Must work weekends (Friday through Sunday), some holidays, and evenings.
Ability to lift 50 pounds (a case of wine).

Responsibilities

Set up and host wine tastings and tours for guests.
Sell wine, merchandise, and wine clubs to meet or exceed monthly sales targets.
Collaborate with coworkers to provide a superior guest experience.
Provide hospitality that exceeds competitors’ and guests’ expectations.
Stay current on DAOU wines and customer offerings.
Engage with the local wine industry and maintain knowledge of the market.
Stay informed about local hospitality offerings and make recommendations to guests.
Participate in TWE training programs.
Strive for WISE triple-score sales and service results.
Open, close, and operate cash registers.
Assist with events, private dinners, and other site activities.
Assist the Wine Inventory and Merchandise Department with restocking, inventory, and floor upkeep.
Follow site policies and procedures, including opening and closing procedures and inventory procedures for merchandise and wine.
Serve as a backup for Hospitality Sales Associates conducting tastings and tours.

Benefits

Paid time off, including competitive vacation and sick leave, 12 paid holidays, and a TWE4ME Day.
Paid parental and caregiver leave.
Two paid volunteer days each year.
Flexible work options, including hybrid and custom schedules for certain roles.
Medical, dental, and vision coverage, free mental health support, and a wellness program.
401(k) with company match; regular full- and part-time employees are eligible after 60 days of employment and are 100% vested from day one.
Employee wine pricing and a product allowance.
Recognition and rewards.
Eligible to participate in the Direct-to-Consumer Sales Incentive Plan, where applicable.
Eligible for tips paid by customers; tips vary and are not guaranteed.