DAOU Wine Educator (PT)

Treasury Wine Estates•Paso Robles, CA

5d•Onsite

About The Position

DAOU Winery is recruiting a part-time Wine Educator to welcome guests and deliver an excellent tasting-room experience at its Paso Robles estate. The role serves as a primary point of contact for guests and calls for a polite, friendly, energetic demeanor, strong customer service, attention to detail, and a passion for wine. The Wine Educator hosts tastings and tours, sells wine and related products, and contributes to hospitality, sales, events, and day-to-day site operations. The position includes work on Fridays through Sundays, some holidays, and evenings. The role offers a base pay of $17 per hour, with eligibility for a sales incentive plan and tips. Estimated on-target earnings are $18.70 per hour based on base pay and target incentive performance; actual earnings and tips vary. Benefits vary by work category and may include paid time off and holidays, parental and caregiver leave, volunteer days, flexible work options for certain roles, medical, dental and vision coverage, mental health support, a wellness program, a 401(k) with company match, wine discounts and product allowance, and recognition rewards.

Requirements

Must be at least 21 years of age.
Exemplary customer service skills.
Passion for wine.
Ability to sell and convert through hospitality and product knowledge.
Strong presentation skills and ability to communicate knowledge of wines and wine production.
Dynamic communication skills and a positive attitude.
Clean, professional appearance and excellent communication.
Knowledge of food and wine, the wine industry, and restaurants in Sonoma, Napa, and the Bay Area.
Must work weekends (Friday through Sunday), some holidays, and evenings.
Must be able to lift 50 pounds (a case of wine).

Responsibilities

Set up and host wine tastings and tours for guests.
Sell wine, merchandise, and wine club memberships to meet or exceed monthly sales targets.
Collaborate with coworkers to provide a superior guest experience.
Provide hospitality that exceeds competitors’ and guests’ expectations.
Stay current on DAOU wines and customer offerings.
Engage with the local wine industry and stay informed about the market.
Know local hospitality offerings and make recommendations to guests.
Participate in TWE training programs.
Strive for WISE triple-score sales and service results.
Open, close, and operate cash registers.
Assist with events, private dinners, and other site activities.
Assist the Wine Inventory and Merchandise Department with restocking, inventory, and floor upkeep.
Follow site policies and procedures, including those for opening and closing and inventorying merchandise and wine.
Provide backup for other Hospitality Sales Associates conducting tastings and tours.

Benefits

Paid time off, including vacation and sick leave, and 12 paid holidays; includes a TWE4ME Day.
Paid parental and caregiver leave.
Two paid volunteer days each year.
Flexible work options and custom schedules for certain roles.
Medical, dental, and vision coverage.
Free mental health support and an award-winning wellness program.
401(k) with company match; 100% vested from day one, with regular full- and part-time employees eligible after 60 days.
Employee wine pricing and a product allowance.
Recognition and rewards.
Eligible to participate in the Direct-to-Consumer Sales Incentive Plan; compensation varies with site performance, hours worked, and role classification.
Eligible for customer-paid tips; tips vary and are not guaranteed.