Wine and Spirits Clerk

Hy-Vee, Inc.•Watertown, SD

About The Position

The Wine and Spirits Clerk provides prompt, efficient, and friendly customer service and educates customers about products. The role rotates, faces, and replenishes merchandise; checks in and puts away products; may review invoices; and maintains displays and product quality. The clerk follows local, state, and company policies for tobacco and liquor sales, sanitation procedures, hygiene and dress standards, and company and store guidelines. The position works with customers, coworkers, suppliers, regulatory agencies, and the public in a fast-paced environment, and reports to the designated store and department leadership.

Requirements

Over six months and up to one year of similar or related work experience.
Ability to follow detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, count, and record information.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability including near and distance vision, depth perception, color vision, and field of vision, with or without correction.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is a condition of employment.

Responsibilities

Provide prompt, efficient, friendly, and helpful customer service, treating customers with care and patience.
Smile, greet customers, learn and use their names when possible, and assist them with locating or reaching products, handling heavy items, and communicating suggestions or requests.
Answer telephone calls promptly and provide helpful service.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Educate customers about products.
Rotate, face, and replenish merchandise and maintain product quality standards.
Check in and put away products and, when applicable, review invoices.
Maintain displays in the department and throughout the store.
Follow local, state, and company policies regarding sales of tobacco and liquor.
Remove trash promptly and follow sanitation procedures to keep the work area clean and neat.
Follow department and company standards for personal hygiene and dress, and comply with company policies and store guidelines.
Report to work as scheduled and on time.
Order product at a supervisor’s request; assist with inventory; and build displays as needed.
Assist in other store areas and perform other job-related duties and special projects as required.