Wine and Spirits Clerk

Hy-Vee•Council Bluffs, IA

About The Position

The Wine and Spirits Clerk provides prompt, efficient, and friendly customer service and educates customers about products. The role rotates, faces, and replenishes merchandise; checks in and puts away products; and helps ensure products and displays meet quality standards. The clerk follows local, state, and company policies governing tobacco and liquor sales, maintains a clean and orderly work area, and adheres to department and company guidelines. The position requires applicants to be at least 18 years old and employment is contingent upon successful completion of a pre-employment drug screen. The position works with customers, coworkers, suppliers and vendors, governmental or regulatory agencies, and the general public. The work environment is fast-paced and may involve pressure, occasional exposure to dirt, cleaning solvents, equipment movement hazards, temperature extremes, and dampness. Physical duties include handling objects with varying levels of force and performing activities such as standing, walking, lifting, reaching, and repetitive motions.

Requirements

Must be at least 18 years old.
Over six months up to one year of similar or related work experience.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, count, and record information.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Provide prompt, efficient, friendly customer service, showing care, concern, and patience in customer interactions.
Greet customers, learn and use their names when possible, and help them locate or reach products and handle heavy items.
Pass along customer suggestions or requests and take other steps to enhance the shopping experience.
Answer telephone calls promptly and provide helpful service.
Work as a team with coworkers to support customer satisfaction and a pleasant work environment.
Educate customers about products.
Rotate, face, and replenish merchandise and ensure quality standards are met.
Check in products, put products away, and review invoices when applicable.
Maintain department and store displays.
Follow local, state, and company policies on tobacco and liquor sales.
Remove trash and maintain a clean and neat work area using proper sanitation procedures.
Follow personal hygiene, dress, company, and store guidelines.
Report to work as scheduled and on time.
Order products at a supervisor's request and assist with inventory as requested.
Build displays as needed and assist in other store areas as needed.
Perform other job-related duties and special projects as required.