Wholesale Relationship Specialist II

Yamaha Motor•Kennesaw, GA

5d•Hybrid

About The Position

Yamaha Motor Finance Corporation, U.S.A. (YMFUS) provides retail and wholesale financing solutions to customers and dealers across the United States. The Wholesale Relationship Specialist II manages an assigned portfolio of dealer accounts, builds relationships with dealer principals and dealership personnel, and supports dealer success through the Dealer Profit Maximization (DPM) philosophy. The role balances portfolio growth, customer service, risk management, and collections oversight. The position is based in Kennesaw, Georgia, with four onsite workdays and one remote workday. Work hours are flexible. The specialist partners with dealers, sales teams, and management to resolve account issues, assess dealer credit needs, monitor portfolio risk, and support compliance with financing requirements. The role may also represent YMFUS at dealer events, sales meetings, and industry functions. YMFUS describes its culture as supportive of employee growth and development, with an emphasis on trust, respect, communication, and customer service. The company offers a benefits package and is an Equal Opportunity Employer.

Requirements

At least 2 years of experience in the wholesale finance industry.
Previous account management or relationship management experience.
Strong problem-solving and analytical skills.
Ability to prioritize and manage multiple responsibilities simultaneously.
Demonstrated commitment to delivering exceptional customer service.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to build and maintain professional relationships.
Ability to effectively manage sensitive dealer and portfolio issues.

Nice To Haves

Bachelor's degree in Business, Finance, Accounting, or a related field.
Experience analyzing and interpreting financial statements.
Experience working with dealer-based finance portfolios.

Responsibilities

Manage day-to-day customer service and collection activity within an assigned dealer portfolio.
Ensure timely release of daily parts and unit orders for assigned dealer accounts.
Oversee accounts receivable adjustments, status recoding, overlines, unit transfers, and other account transactions while ensuring JSOX compliance.
Partner with sales teams and management to resolve wholesale finance issues involving defaults, overlines, escalated service matters, and account concerns.
Monitor and document account status items and ensure timely resolution in accordance with YMFUS risk policies.
Evaluate dealer credit needs and support efforts to maintain appropriate credit availability.
Identify and mitigate portfolio risk through proactive account monitoring and dealer engagement.
Use demand letters, repossessions, and other collection tools to address dealer defaults and minimize losses.
Recommend post-repossession collection or litigation strategies to management when appropriate.
Monitor collateral exceptions and support compliance with financing requirements.
Represent YMFUS at dealer events, sales meetings, and industry functions when applicable.
Collaborate with leadership to identify growth opportunities and enhance dealer service.
Perform additional duties as assigned.