Relationship Specialist II

FitzGerald Financial Group - Division of TowneBank Mortgage•Charlotte, NC

11d

About The Position

The Relationship Specialist II assists assigned Commercial Lenders or Private Banking Officers with business development activities and works as part of a team with Lenders and Portfolio Managers. The role serves as a point of contact for members and, under the direction of the Lenders and their manager, coordinates team duties to deliver effective and efficient service. Responsibilities include supporting loan processes, such as preparing debt summaries and payoff quotes, accepting payoff checks, monitoring past-due payments, updating officer comments, and preparing loan change requests. Deposit-related work includes serving members in assigned officers’ portfolios, processing transfers and wires, resolving deposit exceptions, opening accounts, making daily overdraft and non-post decisions, handling fraud-related processes, assisting with account research and member services, and coordinating with other departments. The specialist also pulls reports, meets weekly with officers to manage business development, and assists with sales calls. The position must comply with applicable federal laws, rules, and regulations, including Anti-Money Laundering and Bank Secrecy Act requirements, and perform other duties within the scope of the job classification.

Requirements

Strong work ethic and motivation to deliver financial services and solutions with the highest ethical standards.
Knowledge of commercial loan requirements and processes.
Ability to work independently and as part of a team, making intelligent decisions using sound judgment.
Computer proficiency in Microsoft Office.
Strong verbal and written communication skills.
Supportiveness of team goals and initiatives.
Ability to listen well and resolve member issues positively.
Ability to multitask daily and learn new processes effectively.
Ability to learn new product information and promote benefits to members.

Nice To Haves

Five or more years of banking experience.
Previous experience with Insight, Power BI, BPI, and UN/FY.

Responsibilities

Assist assigned Commercial Lenders or Private Banking Officers with business development activities.
Work with Lenders and Portfolio Managers in a team environment and serve as a point of contact for members.
Coordinate team efforts and duties under the direction of Lenders and their manager to ensure effective and efficient service.
Provide excellent service to members and bankers.
Prepare debt summaries when applicable.
Prepare loan payoff quotes upon member request.
Accept loan payoff checks and prepare appropriate transaction tickets.
Monitor weekly past-due loan payments and update comments for the Officer.
Prepare LCA requests, including setting up automatic loan payments, handling express requests, and waiving late fees.
Serve as the contact person for member service assistance within assigned Officers’ portfolios.
Process requests for funds transfers and other member needs.
Safeguard member information and communications.
Follow up on and clear outstanding deposit exceptions.
Pull reports for Officers as needed.
Meet with Officers weekly to manage business development.
Process transfer requests, wire transfers, and stop payments.
Make daily decisions on overdrafts and non-post items.
Open member accounts.
Manage fraud processes for impacted members, including completing affidavits and posting account restrictions.
Assist members with account research.
Coordinate member needs with appropriate departments and follow up to ensure service satisfaction.
Assist members with ordering checks and ATM/debit cards, and with online banking enrollment.
Assist Officers with sales calls as requested.
Adhere to applicable federal laws, rules, and regulations, including those related to AML and the Bank Secrecy Act.
Perform other duties as required or assigned that are reasonably within the scope of the job classification.