Relationship Specialist

OPENLANE•Dallas, TX

About The Position

AFC is seeking a Relationship Specialist to build meaningful relationships with current and prospective independent auto dealer customers. The role is part of a local team that provides dealers with floorplan financing and helps attract new business, grow revenue, and balance risk. The ideal candidate has three years of customer-facing, sales, or sales support experience and resides in Rockwall County or Hunt County. The position involves frequent travel within an assigned territory.

Requirements

Three to five years of experience in customer-facing, sales, or sales support roles.
Valid driver's license and reliable, dedicated transportation.
Ability and willingness to travel frequently (50–75%) within the assigned market.
Experience and desire to work in a multifaceted environment, manage multiple tasks productively, and adapt to changing needs.
Ability to apply sales expertise, adapt to different audiences, remain curious, and resolve core dealer issues.
Strong understanding of portfolio management, risk, and new business development.
Ability to work independently and autonomously when needed, as well as collaboratively with a team.
Ability to use and understand required technology, including mobile applications and software.
High accountability for local goals and business targets.

Nice To Haves

Previous auto industry or financial services experience.
Experience with Google Workspace, Salesforce, or Tableau.
Bilingual in English and Spanish.

Responsibilities

Use critical thinking to assess business and risk situations and make decisions with little oversight.
Use customer relationship management (CRM) tools and work queues to understand customer needs.
Grow the portfolio organically and support promotional efforts for product campaigns and cross-platform partnerships with new and existing accounts.
Manage and service customer accounts while balancing risk.
Manage existing accounts and pursue new growth opportunities.
Support the success of colleagues as they develop in their roles.

Benefits

Competitive pay.
Medical, dental, and vision benefits, with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day for volunteering.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Internal promotions, diverse career paths, and meaningful advancement opportunities.