Relationship Specialist

Benchmark Community Bank•South Boston, VA

2d•Onsite

About The Position

Benchmark Community Bank is hiring a full-time Relationship Specialist for its South Boston, Virginia branch. The specialist is a primary point of contact for customers, greeting them and providing friendly, accurate service across in-person, phone, and online interactions. The role handles routine banking transactions, maintains and balances a cash drawer, answers questions about products and services, and identifies financial products or services that may meet customers’ needs. It also includes processing new accounts, updating customer and account information, taking loan applications, and resolving customer problems. The role is part of a supportive team and involves serving customers in a fast-paced branch environment. The scheduled hours are Monday through Friday, 8:00 a.m. to 5:30 p.m., with daily times varying, and alternating Saturdays from 8:30 a.m. to 12:00 p.m. The stated salary range is $19.96 to $26.76 per hour.

Requirements

Excellent relationship-building skills.
Experience working with the public and handling money.
Basic math and computer skills.
Friendly, personable, and customer-service-oriented approach.
Excellent communication skills.
Detail-oriented and conscientious work style.
Ability to thrive in a fast-paced environment and remain confident and calm in challenging situations.

Nice To Haves

Three to five years of previous banking experience preferred.

Responsibilities

Greet customers and serve as a primary point of contact at the branch.
Process routine financial transactions, including deposits, withdrawals, checks, and loan payments.
Maintain a cash drawer with appropriate controls, vouchers, receipts, security, and proofs, and ensure it balances at the end of each day.
Assist customers by phone or online with basic transactions, including looking up account information and posting transfers.
Take loan applications in a timely, accurate, and friendly manner.
Explain products and services to existing and potential customers and recommend options based on their current and future needs.
Answer customer questions and resolve problems.
Process new accounts and update customer and account information.
Provide needs-based solutions and take on a range of customer service opportunities.