Relationship Specialist II

Towne Family of Companies•Charlotte, NC

10d

About The Position

The Relationship Specialist II assists assigned Commercial Lenders or Private Banking Officers with business development activities and works as part of a team with lenders and portfolio managers. The specialist serves as a point of contact for members and, under the direction of the lenders and their manager, coordinates team efforts to deliver effective and efficient service. The role supports commercial loan processes and member deposit services. Responsibilities include preparing loan documentation and payoff quotes, monitoring past-due loan payments, setting up automatic loan payments, processing deposit and transfer requests, opening accounts, handling fraud-related member needs, and coordinating service requests with other departments. The specialist also supports officers’ business development activities and helps members resolve account and banking service issues. The position requires adherence to applicable federal laws and regulations, including Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) requirements. Physical requirements include communicating verbally and by email, occasionally exerting up to 10 pounds of force, sitting most of the time, and having close visual acuity for computer and document-related work. The role is not substantially exposed to adverse environmental conditions. Reasonable accommodations may be made for individuals with disabilities to perform the essential responsibilities.

Requirements

Knowledge of commercial loan requirements and processes.
Ability to work independently and as part of a team, making informed decisions using sound judgment.
Proficiency with Microsoft Office.
Strong verbal and written communication skills.
Ability to support team goals and initiatives.
Ability to listen effectively and resolve member issues positively.
Ability to multitask daily and learn new processes effectively.
Ability to learn new product information and promote product benefits to members.
Strong work ethic, motivation, and commitment to delivering financial services and solutions with high ethical standards.

Nice To Haves

Five or more years of banking experience.
Previous experience with Insight, Power BI, BPI, and UN/FY.

Responsibilities

Provide excellent service to members and bankers.
Prepare Debt Summaries, if applicable.
Prepare loan payoff quotes upon member request.
Accept loan payoff checks and prepare appropriate transaction tickets.
Monitor weekly past-due loan payments and update comments for the Officer.
Prepare LCA requests, including setting up automatic loan payments, express requests, and waiving late fees.
Serve as the contact person for member service assistance with assigned Officers’ portfolios.
Process requests for transfers of funds and other member needs.
Safeguard member information and communications.
Follow up on and clear outstanding deposit exceptions.
Pull reports for Officers as needed.
Meet weekly with Officers to manage business development.
Process transfer requests, wire transfers, and stop payments.
Make daily decisions on overdrafts and non-post items.
Open member accounts.
Manage fraud-related processes for impacted members, including completing affidavits and placing account restrictions.
Assist members with account research.
Coordinate member needs with appropriate departments and follow up to ensure service satisfaction.
Assist members with ordering checks and ATM/debit cards, and with online banking enrollment.
Assist Officers with sales calls as requested.
Adhere to applicable federal laws, rules, and regulations, including those related to AML and BSA.
Perform other duties as required or assigned that are reasonably within the scope of the job classification.