Relationship Specialist

OPENLANE•Columbus, OH

About The Position

AFC (Automotive Finance Corporation), a subsidiary of OPENLANE, provides financing solutions to independent auto dealers. The Relationship Specialist joins a local team that provides floorplanning financing to independent dealerships. The role focuses on building relationships with current and prospective customers, attracting new business, growing revenue, and balancing risk. The ideal candidate has three to five years of experience in customer-facing, sales, or sales support roles and resides in the Columbus, Ohio metro area. The position involves frequent travel within an assigned territory.

Requirements

A minimum of three to five years of experience in customer-facing, sales, or sales support roles.
Valid driver's license and reliable, dedicated transportation.
Ability and desire to travel frequently (50–75%) within the market to support current and prospective customers.
Experience and interest in working in a multifaceted environment, managing multiple tasks productively, and adapting to change.
Ability to apply sales expertise, adapt to different audiences, maintain curiosity, and resolve core dealer issues.
Strong understanding of portfolio management, risk, and new business development.
Ability to work independently and autonomously when needed, as well as collaboratively as part of a team.
Ability to use and understand required technology, including mobile applications and software.
High level of accountability toward local goals and business targets.

Nice To Haves

Previous auto industry or financial services experience.
Experience with Google Workspace, Salesforce, or Tableau.
Bilingual English/Spanish skills preferred.

Responsibilities

Use critical thinking to assess business and risk situations and make decisions with little oversight.
Develop an understanding of customer needs using customer relationship management (CRM) tools and work queues.
Grow the portfolio organically and assist with promotional efforts for product campaigns and cross-platform partnerships to new and existing accounts.
Manage and service customer accounts while balancing risk.
Manage existing accounts and drive new growth opportunities.
Support others' success as they grow in their roles.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
A company culture of internal promotions, diverse career paths, and meaningful advancement.