Relationship Specialist

Kennebec Savings Bank•Winthrop, ME

About The Position

The Relationship Specialist supports daily branch operations by providing accurate, courteous customer service across teller and platform functions. The role processes transactions, opens and maintains accounts, assists with cash operations, and builds customer relationships. It provides knowledgeable guidance on Bank products while ensuring compliance with policies and regulatory requirements. The position serves customers in the lobby, at the teller line, and through other customer channels; identifies customer needs; recommends suitable products, services, or internal partners; and supports branch goals for deposits, referrals, and service quality. It also handles account openings and maintenance, advanced teller activities, cash management tasks, compliance responsibilities, community engagement, and ongoing training. The Relationship Specialist may work at other Bank branches as needed.

Requirements

Strong communication and interpersonal skills.
Customer-focused mindset.
High attention to detail and accuracy.
Strong organizational and time management skills.
Problem-solving and sound decision-making abilities.
Integrity and ability to maintain confidentiality.
Ability to collaborate with a team.
Bachelor’s degree or equivalent work experience preferred.
1–3 years of relevant experience, such as teller, customer service, or a similar role.
Proficiency with computer systems, including word processing and spreadsheets.
Valid driver’s license and reliable transportation to attend meetings, training, and daily work schedules.
Ability to lift and carry up to 20 pounds.
Ability to operate vault systems and read reports.
Ability to stand or sit for extended periods.
Comfort using computers for extended durations.
Strong verbal communication skills, including phone interactions.
Ability to prioritize and manage multiple tasks.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Experience as a teller, in customer service, or in a similar role.

Responsibilities

Provide prompt, professional, and friendly service in the lobby, at the teller line, and across customer channels.
Respond to inquiries, provide accurate information, and resolve routine customer issues.
Understand customer needs through active listening and purposeful conversations, recommend suitable products, services, or internal partners, and build lasting relationships through follow-through and proactive engagement.
Maintain knowledge of Bank products, services, and digital tools, and clearly explain product benefits and appropriate solutions.
Support branch goals for deposits, referrals, and service quality while maintaining a customer-first focus.
Serve as a resource to peers by demonstrating product and operational expertise.
Open and service checking, savings, CD, IRA, HSA, and safe deposit box accounts in compliance with regulations, ensuring documentation is complete and accurate.
Follow up on new accounts, guide customers in using digital banking tools, and assist with account maintenance, updates, and issue resolution.
Process requests for debit cards, instant issue cards, check orders, and CD maturity instructions.
Support safe deposit box audits and dormant account reviews.
Accurately process deposits, withdrawals, payments, check cashing, and other transactions.
Perform advanced teller functions, including instant debit card issuance and temporary checks.
Balance and reconcile cash drawers daily and maintain accurate records in accordance with Bank standards and procedures.
Support vault balancing and currency management, and assist with Teller Cash Recyclers, coin processing, and reconciliation.
Support ATM balancing, troubleshooting, and cash handling; assist with cash ordering and shipment activities.
Comply with applicable banking regulations, including BSA/AML, CIP/KYC, and privacy requirements; protect customer information and promptly report suspicious activity.
Maintain punctuality, professionalism, reliable attendance, and performance standards for service quality, accuracy, and operational excellence.
Participate in ongoing training and professional development and uphold the Bank’s Core Values.
Participate in community organizations and events, represent Kennebec Savings Bank professionally, and support branch engagement and relationship-building initiatives.
Participate in industry trade group meetings and educational programs to remain current on issues and requirements affecting Bank operations and job performance.
Work at other Bank branches as needed for customer service, operational, or training purposes.
Attend and participate in Bank meetings and internal and external training.
Perform other duties as required.