Wholesale Parts Sales Representative

Krieger Ford•Columbus, OH

About The Position

The Wholesale Parts Advisor handles incoming phone calls, assists retail-counter customers as needed, develops wholesale accounts, processes wholesale orders online and by phone, and coordinates deliveries, pickups, and parts drivers. The role is part of the dealership service team and offers an opportunity to grow into a management position. The employer describes a positive working environment, training, and opportunities for advancement from within. The listed duties are not exhaustive and may change to meet business and organizational needs.

Requirements

Dealership parts sales experience is required.
One to two years of prior automotive parts experience from a retail parts outlet or dealership is required.
Excellent phone and communication skills.
Dependability, attention to detail, and outstanding customer relations skills.
Customer-oriented, self-motivated team player.
Computer literacy.
High school diploma or GED.
Must be available for a flexible schedule that includes some evenings and Saturdays.
Valid driver's license and few to no points on driving record.
Must be insurable by the company's insurance carrier.

Responsibilities

Pull purchases from stock and determine availability for parts not in stock; submit emergency orders when requested.
Answer wholesale parts phone calls and provide price quotes and other information.
Set up orders for daily shipment, delivery, or pickup.
Verify will-call and back-order files weekly and return items to vendors or stock items that are no longer needed.
Solicit assigned accounts by phone and develop wholesale accounts.
Order parts that are not in stock.
Provide friendly, professional, and efficient service to customers in person and by phone, and provide the same service level to other dealership departments.
Issue credits for returned parts after verifying the original invoice or invoice number; obtain Parts Manager approval for exceptions.
Keep the workstation and work area clean and uncluttered, and advise the Parts Manager when department areas are unsatisfactory.
Stay current on new products and product updates and participate in available training programs.
Work with the Parts Manager to maintain a Lost Sale Tracking program.
Clean computer terminals and printers daily.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.