Parts Wholesale

Asbury Automotive•Vienna, VA

21h

About The Position

The Parts Counter Associate sells parts to customers over the counter, through the shop, and by phone. The role supports retail and shop customers by helping them select parts, providing pricing and product information, processing orders and payments, and coordinating inventory and special orders. The position also supports outside sales representatives and maintains accurate, timely parts and paperwork workflows.

Requirements

Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
Ability to multitask in a fast-paced environment.
Strong computer and phone skills, including Internet and MS Outlook.
At least eighteen years of age.
Valid driver’s license.
Must pass a pre-employment background screen and drug test.

Nice To Haves

Proficiency in CDK.
A degree in automotive technology or military-equivalent experience.
Bilingual ability.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
Inform customers about companion part requirements and specials, and expose them to the full product line.
Review body shop estimates to verify that ordered parts are correct and pricing aligns with the estimate when applicable.
Pull and fill orders from stock; ensure parts are tagged with customer names and job numbers.
Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
Notify relevant parties when special-order parts are received.
Follow department policies and instructions for special ordering parts and special-order aging.
Follow up on back-ordered parts and replenish assigned inventory daily.
Maintain a prompt, efficient, and timely flow of paperwork.
Ensure internal parts requests are billed on service repair orders.
Verify will-call and back-order files weekly, and return items to vendors or stock items not picked up or required.
Receive payment from retail customers or obtain credit authorization.
Assist outside sales representatives with their orders.

Benefits

Weekly pay.
$12.77 per hour plus commission, based on experience.
Paid holidays and paid time off.
Paid training.
Stock awards for eligible management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings accounts.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool to assist with career development.
Continuous training through Asbury's Internal Learning Management System.
Professional growth and development opportunities.
Student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Opportunities to join community service initiatives, including paid volunteer hours.
Employee referral program with bonus opportunities.