Wholesale Parts Counterperson
About The Position
The Wholesale Parts Counterperson sells parts to customers over the counter, provides parts to the service department and body shop, and places special orders. The role includes helping customers identify and purchase parts, providing pricing and product information, ordering out-of-stock items, and supporting inventory activities. The position has no direct supervisory responsibilities. The employee works primarily at the parts counter and in the parts department, retrieving parts and moving throughout the parts, service, and body repair departments. The role involves continuous interaction with customers and parts and service department employees. Regular, predictable attendance is required; scheduled shifts may include evenings, weekends, and some holidays. This job description may be revised, and the employee may be assigned other duties by a supervisor.
Requirements
- High school diploma.
- Working knowledge of automotive parts; automotive field of study or work experience is desired.
- Up to 3 years of desired work experience.
- Valid driver’s license.
- Intermediate skills in Microsoft Office products.
- Intermediate ability and knowledge of the parts portion of the Dealership Management System and other computer applications used to support operations.
- Ability to understand and follow instructions and communicate effectively with customers and company personnel.
- Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
- Ability to add, subtract, multiply, and divide.
- Ability to use common-sense understanding to carry out instructions and deal with standardized situations.
- Regular and predictable attendance.
Responsibilities
- Assist customers in selecting and purchasing parts.
- Place special orders for parts.
- Read appropriate manuals to determine part types and specifications.
- Provide pricing and product information to customers.
- Dispense parts to the service department and body shop.
- Order out-of-stock parts requested by customers.
- Assist in taking inventory.
- Meet departmental production and profitability goals.
- Maintain customer satisfaction index (CSI) at or above dealership standards.
- Answer telephone promptly and in accordance with dealership guidelines.
- Maintain an organized, clean, and safe work area.
- Participate in required training.
- Record all hours worked accurately in the company timekeeping system.
- Follow Safeguards rules and regulations.
- Demonstrate the company’s Core Values.
- Comply with company policies and procedures.
- Observe federal, state, local, and company safety rules and regulations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
