Wholesale Parts Counterperson

Hendrick Automotive Group•Charlotte, NC

2d•Onsite

About The Position

The Wholesale Parts Counterperson sells parts to customers over the counter, provides parts to the service department and body shop, and places special orders. The position has no direct supervisory responsibilities. Duties are performed primarily at the parts counter and in the parts department, with work also involving retrieving parts and moving throughout the parts, service, and body repair departments. The employee continuously interacts with customers and parts and service department employees. The position requires regular and predictable attendance; scheduled shifts may include evening hours, weekends, and some holidays. Employees must follow company policies, safety rules, and the company’s Core Values. This description does not include every possible duty and may be revised at the company’s discretion.

Requirements

High school diploma.
Automotive field of study or work experience.
Working knowledge of automotive parts.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Intermediate ability and knowledge in the parts portion of the Dealership Management System and other computer applications that support operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.
Ability to talk or hear regularly, stand, walk, and sit frequently, and lift up to 30 pounds.

Nice To Haves

Up to 3 years of desired work experience.

Responsibilities

Assist customers in selecting and purchasing parts.
Place special orders for parts.
Read appropriate manuals to determine the type and specifications of parts.
Provide pricing and product information to customers.
Dispense parts to the service department and body shop.
Order out-of-stock parts requested by customers.
Assist with taking inventory.
Meet departmental production and profitability goals.
Maintain customer satisfaction index (CSI) at or above dealership standards.
Answer the telephone promptly and in accordance with dealership guidelines.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company’s Core Values and comply with company policies and procedures.
Observe all federal, state, local, and company safety rules and regulations while performing duties.
Perform other duties as assigned.