Wholesale Parts Counter Person

Fresno Lexus•Fresno, CA

27d•$45,000 - $55,000

About The Position

The Wholesale Parts Counterperson is knowledgeable about automotive parts and accessories and accurately answers questions and meets customer requirements in person and by phone. The role involves locating parts in current inventory or through sources such as the internet, vendors, and other dealerships, and arranging delivery and installation. The ideal candidate has at least two years of automotive parts and accessories experience, preferably in a dealership, along with a courteous personality, strong customer service and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with ADP software and Spanish fluency are a plus.

Requirements

At least two years of experience with automotive parts and accessories; dealership experience is preferred.
Excellent computer skills.
Ability to work well with others.
Excellent telephone and customer service skills.
Inventory control experience.
Desire to work in a commission- and performance-based environment.
Professional appearance and work ethic.
Self-starter and self-motivator.
Ability to work well in a process-driven environment.
Ability to develop relationships with vendors.

Nice To Haves

Experience with ADP software.
Fluency in Spanish or bilingual ability.
Dealership experience.
Lexus experience.
Business-to-business experience.
Tekion experience.

Responsibilities

Complete sales by entering purchased items into the sales and inventory system, obtaining payment, adding purchases to credit accounts, and issuing receipts.
Maintain and solicit wholesale accounts in person and by telephone, and keep the Parts Manager informed about account status.
Take customer orders, clarify requests, identify automotive parts, and offer and explain alternative solutions.
Maintain parts inventory by verifying supplies and placing orders when reorder points are reached.
Coordinate deliveries with delivery drivers for wholesale accounts.
Obtain field quotes and orders for multiple online programs.
Process returned items by inspecting them, returning payment or issuing credit, repacking and reshelving items, and returning damaged items to suppliers.
Maintain a safe and secure environment by following safety and security procedures and complying with codes.
Update job knowledge by participating in educational opportunities and reading about new products.
Track all incoming and outgoing parts for wholesale accounts.
Work with wholesale account representatives to ensure inventory is available when needed.
Perform other duties as assigned.