Parts Counter Person
About The Position
Fields Mercedes Benz of Lynnwood is seeking a high-integrity, positive-minded, energetic team member to provide premium customer service and build lasting relationships with customers and fellow team members. The family-owned and operated business describes its culture as grounded in safety, integrity, courtesy, presentation, and efficiency, and aims to provide a supportive, collaborative environment with opportunities for career growth and promotion. The Parts Counter Person serves retail and shop customers, helps select and supply parts, handles orders and payments, maintains records and inventory, and supports service, body shop, and parts operations. The role requires Saturday availability and the ability to work a rotating schedule. The listed pay range is $60,000–$80,000. A background screening, including a motor vehicle report, will be conducted.
Requirements
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to speak effectively before groups of customers or employees.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Must be available to work Saturdays and able to work a rotating schedule.
- Must undergo a background screening, including a motor vehicle report.
Responsibilities
- Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
- Inform customers of companion part requirements and specials and expose them to the full product line.
- Answer phone calls and provide price quotes and other information.
- Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate.
- Provide a high level of service to internal and external customers.
- Pull and fill orders from stock.
- Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
- Notify service advisors and customers when special-ordered parts arrive.
- Follow up on back-ordered parts.
- Verify will-call and back-order files weekly and return items to vendors or stock items that were not picked up or are no longer required.
- Replenish assigned inventory daily.
- Ensure internal parts requests are billed to service repair orders.
- Receive retail customer payments or obtain credit authorization.
- Ensure customers sign all charge sales and receive a copy of their invoice.
- Issue credits for returned parts after verifying the original invoice or invoice number and pricing.
- Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
- Prepare orders for daily shipment, delivery, or pickup.
- Solicit assigned accounts by phone.
- Keep front and rear counter areas clean and uncluttered.
- Clean computer terminals and printers daily.
- Participate in available training programs.
- Stay current on new products and product updates.
- Participate with the parts manager in maintaining a lost-sales tracking program.
Benefits
- Medical, dental, and vision coverage
- Short- and long-term disability
- Paid basic life insurance
- 401(k) plan
- Personal time off
- Paid training
- Employee vehicle purchase plans
- Health and wellness benefits
- Saturday lunches
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
