Parts Counter Person
About The Position
Serra Toyota is hiring an experienced Automotive Parts Counter Person to support dealership parts operations, technicians, and customers. The role sources Toyota and aftermarket parts for technicians, service advisors, wholesale accounts, and retail customers; supports repair and vehicle reconditioning work; and handles parts ordering, receiving, stocking, inventory, and related procedures. The position uses dealership parts catalogs and electronic systems, including SmartPath for estimates and identification and Rapid Recon to coordinate used-vehicle reconditioning parts needs. The successful candidate will have prior automotive dealership parts counter experience, strong automotive parts knowledge, and experience supporting service department operations. Toyota parts experience is strongly preferred. The role also involves Toyota training, following manufacturer guidelines and dealership policies, and maintaining an organized and professional parts department. Serra Toyota is part of Serra Automotive, described as one of the nation's largest privately held automotive retail groups, with 63 dealerships, 30 automotive brands, operations across 8 states, and more than 3,600 team members.
Requirements
- Previous automotive dealership parts counter experience is required.
- Strong knowledge of automotive parts, repair procedures, and parts identification.
- Experience supporting service technicians and service department operations.
- Familiarity with dealership parts management systems and electronic parts catalogs.
- Experience with inventory management, purchasing, special orders, and returns.
- Strong communication, customer service, and organizational skills.
- Ability to multitask and prioritize requests in a fast-paced dealership environment.
- Dependable, detail-oriented, and committed to teamwork.
- Valid driver's license with an insurable driving record.
Nice To Haves
- Toyota parts experience is strongly preferred.
- High school diploma or equivalent is preferred.
Responsibilities
- Assist technicians, service advisors, wholesale accounts, and retail customers with accurate and timely parts sourcing.
- Identify and locate Toyota and aftermarket parts using dealership parts catalogs and electronic systems.
- Ensure technicians have the correct parts to complete repairs efficiently.
- Use SmartPath to assist with parts estimates and parts identification where applicable.
- Use Rapid Recon to coordinate and track parts needs for used-vehicle reconditioning.
- Order, receive, stock, and organize parts while maintaining accurate inventory records.
- Monitor special orders, backorders, and parts availability to minimize repair delays.
- Coordinate with the service department to prioritize parts requests and keep repair orders moving.
- Assist with inventory control, cycle counts, returns, and warranty parts procedures.
- Maintain a clean, organized, and professional parts department.
- Follow Toyota manufacturer guidelines and dealership policies.
- Complete required Toyota training and stay current on parts systems, products, and procedures.
Benefits
- Paid Toyota factory training and certification opportunities.
- Career development and advancement opportunities.
- Comprehensive health, dental, and vision insurance.
- 401(k) with employer match.
- Paid time off and holiday bonus pay.
- Employee vehicle purchase and service discounts.
- Opportunities for advancement throughout Serra Automotive.
- A dealership committed to employee development and long-term success.
- Closed every Sunday.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
