Parts Counter Person

Mercedes-Benz Of Lynnwood•Lynnwood, WA

About The Position

Fields Mercedes Benz of Lynnwood is seeking a high-integrity, positive-minded, energetic team member to provide premium customer service and build lasting relationships with customers and fellow team members. The dealership describes its culture as family-owned and operated, with an emphasis on safety, integrity, courtesy, presentation, and efficiency. It aims to provide a supportive, collaborative environment and opportunities for career growth through promotion within the organization. The Parts Counter Person assists retail and shop customers with parts selection and related information, supports parts ordering and inventory, processes sales and returns, and maintains records and counter areas. The position requires Saturday availability and the ability to work a rotating schedule. Pay range: $60,000–$80,000. A background screening, including a motor vehicle report, will be conducted.

Requirements

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to speak effectively before groups of customers or employees.
Ability to deal with problems involving several concrete variables in standardized situations.
Saturday availability and ability to work a rotating schedule.
Must undergo a background screening, including a motor vehicle report.
Must regularly lift and/or move up to 40 pounds.
Physical ability to stand, walk, use hands and fingers, reach, climb or balance; frequently stoop, kneel, crouch, or crawl; and occasionally sit.
Close vision and depth perception.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers about companion part requirements and specials, and expose them to the full product line.
Answer phone calls and provide price quotes and other information.
Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Notify service advisors and customers when special-ordered parts arrive.
Follow up on back-ordered parts.
Verify will-call and back-order files weekly, returning items to vendors or stocking items not picked up or required.
Replenish assigned inventory daily.
Ensure internal parts requests are billed on service repair orders.
Receive payment from retail customers or obtain credit authorization.
Ensure customers sign charge sales and receive a copy of the invoice.
Issue credits for returned parts after verifying the original invoice or invoice number.
Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pickup.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered, and clean computer terminals and printers daily.
Participate in available training programs and stay current on new products and product updates.
Participate with the parts manager in maintaining a lost-sales tracking program.