Parts Counter Person
About The Position
Serra Toyota is seeking an experienced Automotive Parts Counter Person to support dealership parts operations, technicians, service advisors, wholesale accounts, and retail customers. The role involves identifying and sourcing Toyota and aftermarket parts, maintaining inventory, coordinating with the service department, and helping ensure repairs and reconditioning work proceed efficiently. The position uses dealership parts catalogs and electronic systems, including SmartPath for parts estimates and identification where applicable and Rapid Recon to coordinate parts needs for used-vehicle reconditioning. The employee will complete required Toyota training and follow manufacturer guidelines and dealership policies. Serra Toyota is part of Serra Automotive, a privately held automotive retail group with 63 dealerships, 30 automotive brands, operations across 8 states, and more than 3,600 team members. The dealership describes its focus as employee development, training, and long-term career growth.
Requirements
- Previous automotive dealership parts counter experience is required.
- Strong knowledge of automotive parts, repair procedures, and parts identification.
- Experience supporting service technicians and service department operations.
- Familiarity with dealership parts management systems and electronic parts catalogs.
- Experience with inventory management, purchasing, special orders, and returns.
- Strong communication, customer service, and organizational skills.
- Ability to multitask and prioritize requests in a fast-paced dealership environment.
- Dependable, detail-oriented, and committed to teamwork.
- Valid driver's license with an insurable driving record.
Nice To Haves
- Toyota parts experience is strongly preferred.
- High school diploma or equivalent is preferred.
Responsibilities
- Assist technicians, service advisors, wholesale accounts, and retail customers with accurate and timely parts sourcing.
- Identify and locate Toyota and aftermarket parts using dealership parts catalogs and electronic systems.
- Ensure technicians have the correct parts to complete repairs efficiently.
- Use SmartPath for parts estimates and parts identification where applicable.
- Use Rapid Recon to coordinate and track parts needs for used-vehicle reconditioning.
- Order, receive, stock, and organize parts while maintaining accurate inventory records.
- Monitor special orders, backorders, and parts availability to minimize repair delays.
- Coordinate with the service department to prioritize parts requests and keep repair orders moving.
- Assist with inventory control, cycle counts, returns, and warranty parts procedures.
- Maintain a clean, organized, and professional parts department.
- Follow Toyota manufacturer guidelines and dealership policies.
- Complete required Toyota training and stay current on parts systems, products, and procedures.
Benefits
- Competitive compensation of $45,000–$70,000+ annually, based on experience.
- Paid Toyota factory training and certification opportunities.
- Career development and advancement opportunities.
- Comprehensive health, dental, and vision insurance.
- 401(k) with employer match.
- Paid time off and holiday bonus pay.
- Employee vehicle purchase and service discounts.
- Opportunities for advancement throughout Serra Automotive.
- Dealership committed to employee development and long-term success.
- Closed every Sunday.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
