Whitewater Activities Supervisor

Horseshoe Bay Resort•Horseshoe Bay, TX

About The Position

The Whitewater Activities Supervisor assists the Activities Manager with the efficient and professional operation of the Whitewater Putting, Activities, and Jungle Kids’ Club programs. The role prioritizes resort member and guest satisfaction, responds promptly to problems and complaints in consultation with management, and models high standards of hospitality, professionalism, and resort policy compliance. The supervisor supports daily operations by maintaining clean, organized, and properly stocked activity areas; keeping supplies and equipment in good condition; coordinating staffing schedules and event coverage; training and assisting associates; and monitoring activity checklists and guest charges. The role also assists with department meetings, SOP updates, hiring and staff development, and coordination with Events to prepare accurate pricing and ensure groups have the necessary rooms, equipment, and supplies. The position requires flexibility to work any shift when needed. Some work is outdoors in weather conditions common to Texas. The employee must communicate effectively, work well with colleagues and guests, follow safety procedures, and be able to lift and move 15–50 pounds and perform a range of physical activities.

Requirements

Be prepared to work any shift when needed.
Report to work on time in proper uniform, including a name tag, and meet Horseshoe Bay Resort and Crescent appearance standards.
Communicate effectively and interact cooperatively with coworkers and customers.
Be able to lift and/or move 15–50 pounds regularly.
Be able to sit or stand, walk or run, push or pull, handle or feel, reach, stoop, kneel, and crouch or crawl.
Follow safety policies, report accidents, know emergency plans and accident-reporting procedures, and exercise caution in slippery or congested areas.
Have knowledge of resort events and promotions and develop knowledge of frequent resort members and guests.
Be familiar with cultural differences and etiquette and protocols for serving a diverse guest population.
Have knowledge of the city and surrounding environment.

Nice To Haves

Previous experience working with childcare or activities programs.
CPR and/or childcare certifications.

Responsibilities

Assist the Activities Manager in ensuring the efficient, professional operation of Whitewater Putting, Activities, and Jungle Kids’ Club programs.
Prioritize resort member and guest requests and satisfaction; promptly handle problems and complaints in consultation with the appropriate manager.
Model excellent hospitality, professionalism, and compliance with Horseshoe Bay Resort policies, procedures, and standards.
Promote a positive, productive atmosphere and maintain good relationships with associates and departments.
Ensure associates know the resort and their daily duties; train new associates and assist staff with questions and problems.
Keep work areas, the Jungle Kids’ Club, Activities areas, Live Oak Lawn, and Paseo Pool activity areas clean, organized, and properly stocked.
Assist with planning daily, weekly, and monthly department meetings.
Verify the accuracy of daily guest charges and confirm member or room numbers.
Maintain supplies and equipment for Activities, Whitewater Putting, and Jungle Kids’ Club; notify the manager about shortages or equipment problems.
Notify the Manager, Maintenance, Director, or IT about issues in the responsible areas or elsewhere at the resort, as appropriate.
Assist with weekly schedules, adjust them according to occupancy and budget in discussion with the Manager, communicate schedules to staff, and ensure staff attend scheduled events on time.
Periodically audit Whitewater Activity Center, Jungle Kids’ Club, and Putting checklists to confirm they are completed.
Assist the Manager with reviewing and updating Activities department SOPs and with hiring, training, and developing staff.
Research new program ideas and discuss them with the Manager.
Coordinate with Events to obtain information needed for accurate group and event pricing and to ensure rooms, equipment, and supplies are prepared.
Report unusual occurrences and accidents promptly, follow safety policies and emergency procedures, and support safety programs.
Represent Horseshoe Bay Resort and Crescent courteously and professionally; provide appropriate safety instructions before equipment use.