Activities Supervisor

Enchantment Group Management Company LLC•Sedona, AZ

8d•$0 - $20

About The Position

The Activities Supervisor creates exceptional guest experiences through coordinating and delivering camp, arts, and recreation programs. The position supports Artist Cottage operations, sales, and guest service; supervises Camp Coyote operations and activities; and provides sales and service support for Racket Sports and Target Sports. The role promotes participation, generates program revenue, maintains operational standards, and ensures activities are delivered safely and professionally in accordance with Enchantment Resort service standards. The supervisor recruits, trains, schedules, and leads Camp Counselors; develops and improves age-appropriate camp programming for children ages 4–12; and oversees camper schedules, records, safety, and well-being. The role also supports Artist Cottage guest service and sales, manages class bookings and guest records, leads arts classes as qualified, assists with pottery production, and maintains studio programming and operations. For Racket Sports and Target Sports, the supervisor assists with bookings, instructor scheduling, transactions, and guest service. The position prepares activity spaces and materials, promotes resort programs, maintains facilities and equipment, monitors supplies, conducts inspections, follows safety and emergency procedures, and supports resort-wide events and special projects. The supervisor oversees Camp Counselors and assigned program support staff.

Requirements

Associate degree, college diploma, or equivalent work experience.
At least two years of experience in recreation, hospitality, guest services, operations, arts programming, or a related field.
Previous leadership, coordinator, or supervisory experience.
Strong organizational, communication, interpersonal, and guest service skills.
Ability to manage multiple priorities in a fast-paced resort environment.
Ability to support a positive team environment through effective communication, leadership, and accountability.
CPR, First Aid, AED, and Food Handler certifications, or ability to obtain them upon hire.
Ability to work flexible schedules, including evenings, weekends, holidays, and special events.
Ability to stand, walk, and remain active for extended periods.
Ability to repeatedly demonstrate throwing, shooting, and targeting techniques throughout the day as needed.
Ability to lift and carry up to 50 pounds.
Ability to work outdoors in varying weather conditions, including extended sun exposure and high temperatures.
Ability to maintain awareness of multiple participants and activity areas simultaneously while ensuring safety compliance.

Nice To Haves

Experience in the arts, Camp Coyote operations, youth development, or recreation management.
Experience working in visual arts, pottery studios, creative programming, or instructional environments.
Experience with reservation systems and/or point-of-sale systems.
Willingness to learn luxury hospitality standards and Forbes Travel Guide service expectations.

Responsibilities

Recruit, train, schedule, and supervise Camp Counselors, including meeting staffing needs during peak occupancy, holidays, and school breaks.
Lead Camp Coyote activities for children ages 4–12 in a safe, fun, educational, and caring environment when needed.
Develop and maintain Camp Coyote curriculum incorporating recreational, outdoor, artistic, and age-appropriate learning experiences.
Create, implement, and improve camp activities, crafts, games, themed programs, and special events.
Coordinate camp attendance, waivers, daily schedules, activity rotations, staffing assignments, and camper records.
Monitor camper health, safety, behavior, and well-being while maintaining established staffing ratios; coordinate additional staffing when needed.
Train, mentor, and direct Camp Counselors and on-call camp staff.
Assist with family activities, holiday programming, seasonal events, and resort-wide recreation experiences.
Support daily Artist Cottage operations, guest service, and sales initiatives; welcome guests, provide studio tours, explain classes, and promote arts programming.
Manage reservations, registrations, guest records, waivers, payments, and class bookings using Flybook and Maestro.
Lead art, pottery, and creative classes as qualified and operationally required, and assist guests during their creative experiences.
Support pottery production, including clay reclaim, trimming, bisque firing, glazing, glaze firing, packaging, and shipment of guest artwork.
Track guest pottery and art projects through production; help maintain class instructions, tutorials, operating procedures, and program materials.
Support workshops, exhibits, seasonal programming, holiday events, and special resort events; report equipment or maintenance issues and assist with kiln and studio upkeep.
Provide sales, reservations, registration, and guest service support for Racket Sports and Target Sports, including departmental coverage during the Games Supervisor’s absence.
Manage bookings, instructor schedules, lesson reservations, waivers, participant records, and activity scheduling for supported programs.
Process activity fees, room charges, cash, and credit card transactions according to resort procedures.
Prepare facilities, materials, registrations, waivers, equipment, and activity spaces before scheduled programming.
Deliver guest service in accordance with Enchantment Resort and Forbes Travel Guide standards; welcome guests, campers, families, and participants professionally.
Promote activities, classes, programs, events, and resort experiences to increase participation and departmental revenue.
Maintain facilities, equipment, inventory, supplies, storage areas, activity venues, and guest spaces in clean, organized, safe, and operationally ready condition.
Monitor inventory and communicate purchasing needs; inspect facilities and communicate maintenance concerns, equipment issues, and work-order needs.
Follow departmental policies, emergency procedures, safety standards, risk management practices, certification requirements, and documentation requirements.
Support resort-wide events, holiday programming, seasonal activities, workshops, exhibits, family events, and special projects.
Attend required departmental meetings, safety training, and Forbes service training; maintain familiarity with resort promotions, packages, activities, and events.
Prepare and post tickets and perform other assigned duties and special projects.