Whitewater Activities Supervisor

Crescent Careers•Horseshoe Bay, TX

1d•Onsite

About The Position

The Whitewater Activities Supervisor assists the Activities Manager in ensuring the efficient, professional operation of the Whitewater Putting, Activities, and Jungle Kids’ Club programs. The role prioritizes resort members’ and guests’ requests and satisfaction, responds promptly to problems and complaints in consultation with the appropriate manager, and provides “Above and Beyond” hospitality to guests and staff. The supervisor sets a positive example, follows resort policies and standards, maintains productive relationships across departments, and helps associates become familiar with the resort. The position supports daily operations by keeping activity areas clean, organized, and stocked; maintaining supplies and equipment; helping plan department meetings; communicating duties and schedules; training and assisting associates; and helping prepare weekly schedules in line with occupancy and budget. The supervisor periodically audits activity checklists, helps review and update department procedures, and assists the Manager with hiring, training, and developing staff. The role also researches program ideas, coordinates with Events on group requirements and pricing, and helps ensure rooms, equipment, and supplies are ready for scheduled events. The supervisor must be prepared to work any shift when needed, report operational or resort-wide issues to the appropriate manager, maintenance, IT, or director, and ensure charges and guest or member account details are accurate. The role requires familiarity with emergency plans, prompt reporting of unusual occurrences and accidents, and adherence to safety policies. Some work takes place outdoors in weather conditions common to Texas.

Requirements

Previous experience working with childcare or activities programs is preferred.
CPR and/or childcare certifications are preferred.
Report to work on time in proper uniform, including a name tag, and meet the resort’s personal appearance standards.
Develop knowledge of resort events, promotions, frequent members, and guests.
Be familiar with cultural differences, etiquette, and protocols to meet the needs of a diverse guest population.
Be familiar with emergency plans and able to act on them.
Have good knowledge of the city and surrounding environment.
Communicate effectively and interact well with coworkers and customers as part of a team.
Regularly lift and/or move 15–50 pounds.
Be able to sit or stand, walk or run, push or pull, handle or feel, reach with hands and arms, stoop, kneel, and crouch or crawl.
Work outdoors in various weather conditions common to Texas when required.
Maintain safety awareness, report accidents immediately, and use caution on slippery floors and in congested areas.

Nice To Haves

Previous experience working with childcare or activities programs.
CPR and/or childcare certifications.

Responsibilities

Assist the Activities Manager with the operation of Whitewater Putting, Activities, and Jungle Kids’ Club programs.
Prioritize resort members’ and guests’ requests and satisfaction, and address problems or complaints promptly with the appropriate manager.
Provide superior hospitality and set a professional, positive example for associates.
Follow resort policies, procedures, and standards and foster productive relationships across departments.
Keep Jungle Kids’ Club, Activities, Live Oak Lawn, and Paseo Pool activity areas clean, organized, and properly stocked.
Assist with planning daily, weekly, and monthly department meetings.
Communicate associates’ duties and responsibilities, train new associates, and help staff resolve questions and problems.
Verify daily charges and confirm member and/or room numbers.
Maintain program supplies and equipment, notify the Manager when supplies are low, and promptly report equipment issues.
Report issues in the responsible area or elsewhere at the resort to the appropriate Manager, Maintenance, IT, or Director.
Assist with the weekly schedule, adjust it according to occupancy and budget in discussion with the Manager, communicate schedules, and ensure associates arrive at scheduled activities on time.
Periodically audit Whitewater Activity Center, Jungle Kids’ Club, and Putting checklists.
Assist the Manager with reviewing and updating Activities department SOPs and with hiring, training, and developing staff.
Research new ideas and programs and discuss them with the Manager.
Coordinate with Events on group and event information, pricing quotes, and preparation of required rooms, equipment, and supplies.
Be familiar with emergency plans and act on them when needed; promptly report unusual occurrences and accidents.
Adhere to safety policies, support safety programs, and ensure proper safety instructions are given before equipment is operated.
Help ensure Jungle Kids’ Club and activities provide young guests and their families with a safe, fun, and worry-free stay.