White Glove Installation Technician

POCKET NURSE•Farmington Hills, MI

About The Position

DiaMedical USA is seeking a White Glove Installation Technician to install simulation training equipment at customer locations across the United States. The position is based at the company’s Farmington Hills, Michigan warehouse and involves frequent domestic travel, including overnight trips of up to a week. Travel may be by company-provided vehicle or air. During periods without travel, the technician assists warehouse and assembly teams. The role requires attention to detail, the ability to follow assembly instructions, professional customer service, and the ability to work reliably on scheduled assignments. Duties include equipment installation, warehouse receiving and fulfillment, SimRig production and assembly, inventory management, documentation, and general operational support. The position requires domestic travel approximately 65% of the time.

Requirements

High school diploma or GED.
Ability to read, understand, and execute blueprints and dimensioned diagrams.
Valid driver’s license and ability to travel domestically.
Ability to lift 75 pounds, as stated under Skills and Experience; the Physical and Cognitive Demands section states that employees lift or move up to 50 pounds and are not authorized to lift more than 50 pounds without assistance.
Proven ability to operate hand and power tools while using a ladder.
Ability to operate push carts and pallet jacks.
Ability to make independent decisions at work locations regarding sourcing missing materials.
Dependability and ability to work specified schedules, including overnight customer-site installation and service work.
Ability to understand, remember, apply, and communicate routine information; make routine decisions using common sense; communicate interactively; follow oral and written instructions; and use basic math.
Ability to meet the position’s physical demands, including sitting, talking, hearing, handling objects, reaching, standing, and walking, and the stated vision requirements.

Nice To Haves

Previous experience working with a moving or installation company.
Experience with woodworking and assembly.

Responsibilities

Travel to customer locations to set up and install medical simulation equipment, including hospital beds, furniture, curtains, and related equipment.
Assist with warehouse receiving, including unloading deliveries, inspecting materials for accuracy and damage, and verifying quantities against shipping documents.
Pick, pack, stage, prepare, and ship customer orders accurately and efficiently.
Operate forklifts and other warehouse equipment as needed, following safety procedures and operating guidelines.
Sign for deliveries at the DiaMedical warehouse and customer locations as an authorized point of contact.
Assist with SimRig manufacturing, production, and assembly by preparing materials, assembling components, and completing production tasks to specifications.
Assemble items according to instructions using provided tools.
Complete inventory counts and cycle counts and monitor warehouse supplies.
Monitor and report project progress, successes, challenges, and issues during installations and production activities.
Complete production reports, installation documentation, and other required paperwork accurately and on time.
Attend company meetings at the warehouse and home office and present information to team members as needed.
Communicate professionally with customers, vendors, delivery personnel, and site-appointed liaisons.
Follow company safety policies and procedures and report safety risks, equipment concerns, or violations to management.
Assist with general warehouse operations, SimRig production, and other operational duties during non-travel periods.
Perform other duties as assigned by the team lead, supervisor, or management.