Wheelchair Repair Technician

Numotion•Casper, WY

13d

About The Position

Numotion is seeking a Service Technician to service and repair complex manual and powered wheelchairs and other medical equipment. The technician uses diagnostic tools and current manufacturer information to ensure equipment is properly repaired, maintained, functional, safe, and reliable. The role supports customer satisfaction by ensuring equipment meets customers’ functional goals and outcomes while demonstrating care for customers. The position includes diagnosing equipment issues, making restorative adjustments and programming, coordinating with manufacturers on diagnoses and replacement-part quotes, educating customers and caregivers, and using digital tools to improve routing and diagnostic accuracy. Technicians are expected to complete assigned repair events and paperwork, maintain continuing education, and follow Numotion’s policies, confidentiality requirements, federal regulations, and leadership principles. The stated pay range is $17.32 to $22.51 per hour. Compensation may depend on factors such as skills, qualifications, experience, and location. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma, GED, or equivalent work experience.
At least one year of related technical and/or mechanical work experience.
Positive attitude and service-minded approach.
Valid state driver’s license and clean driving record.
Ability to work overtime as needed.
Ability to communicate effectively.
Ability to drive a motor vehicle for extended periods as required.

Nice To Haves

At least one year of customer-facing experience.
Experience in or exposure to healthcare.
Working knowledge of maintaining, diagnosing, installing, or replacing equipment.
Strong troubleshooting and problem-solving skills.
Ability to work independently and use sound judgment to resolve technical issues.
Strong verbal and written communication skills.
Ability to work effectively with cross-functional teams.
Ability to adapt to changing priorities, processes, and technology.
Strong listening, organizational, and prioritization skills.
Comfort using mobile devices and applications, websites, and other digital tools.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Diagnose and troubleshoot basic issues with complex rehabilitation equipment, using assistance from leaders, peers, and manufacturers as needed.
Perform restorative adjustments and programming of customer equipment as needed or directed.
Work with equipment manufacturers to diagnose issues and obtain quotes for replacement parts.
Address customer concerns and prioritize customer service.
Maintain strong working relationships with other business units.
Educate customers and caregivers on proper equipment use and upkeep.
Use phone apps, web-based interfaces, and other digital tools to improve routing and diagnostic efficiency and accuracy.
Complete all daily assigned repair events, including evaluations and deliveries.
Complete paperwork thoroughly and on time.
Complete at least 10 hours of continuing education each year.
Perform work with integrity and in accordance with Numotion’s leadership principles, policies, values, and mission.
Protect employee and customer confidentiality and comply with applicable federal regulations.
Provide excellent service to internal and external customers.