Wheelchair Repair Technician

Numotion•Cheyenne, WY

14d

About The Position

Numotion is seeking a Service Technician to service and repair complex manual and powered wheelchairs and other medical equipment. The technician uses diagnostic tools and current manufacturer information to ensure equipment is correctly repaired, maintained, safe, reliable, and functional. The role contributes to customer satisfaction by helping ensure equipment meets customers’ functional goals and outcomes, while providing attentive service to customers and referral sources. The position includes diagnosing and troubleshooting equipment issues, making restorative adjustments and programming equipment, coordinating with manufacturers on diagnoses and replacement-part quotes, educating customers and caregivers, and using digital tools to support efficient routing and diagnostics. The technician completes assigned repair events and related paperwork, maintains continuing education, and follows company policies, confidentiality requirements, and applicable federal regulations. The listed pay range is $17.32 to $22.51 per hour. Actual compensation may depend on factors such as skills, qualifications, experience, and location. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma, GED, or equivalent work experience.
At least one year of related technical and/or mechanical work experience.
Positive attitude and service-minded approach.
Valid state driver’s license and clean driving record.
Ability to meet the physical demands of the role, including lifting up to 60 pounds and sometimes pushing or pulling equipment heavier than 100 pounds.
Ability to work overtime as needed.
Ability to drive a motor vehicle for extended periods as required.
Ability to communicate effectively.
Must pass a drug test before beginning employment.

Nice To Haves

At least one year of experience in a customer-facing role.
Experience in or exposure to healthcare.
Working knowledge of maintaining, diagnosing, installing, or replacing equipment.
Strong troubleshooting and problem-solving skills.
Ability to work independently and use sound judgment to resolve technical issues.
Strong verbal and written communication skills.
Ability to work effectively with cross-functional teams.
Ability to adapt to changing priorities, processes, and technology.
Strong listening, organizational, and prioritization skills.
Comfort using mobile devices and applications, websites, and other digital tools.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Diagnose and troubleshoot basic issues with complex rehabilitation equipment, seeking assistance from leaders, peers, or manufacturers as needed.
Perform restorative adjustments and program customer equipment as needed or directed.
Work with equipment manufacturers to diagnose issues and obtain quotes for replacement parts.
Address customer concerns and prioritize customer service.
Maintain strong working relationships with other business units.
Educate customers and caregivers on proper equipment use and upkeep.
Use phone apps, web-based interfaces, and other digital tools to improve routing and diagnostic efficiency and accuracy.
Complete all assigned daily repair events, including evaluations and deliveries.
Complete paperwork thoroughly and on time.
Maintain at least 10 hours of continuing education per year.
Apply Numotion Leadership Principles and perform work with integrity, compliance, and values consistent with the company’s mission.
Protect employee and customer confidentiality and comply with company policies and federal regulations.
Provide excellent service to internal and external customers.