Wheelchair Repair Service Technician

Numotion•Wilmington, NC

12d

About The Position

The Service Technician services and repairs complex manual and powered wheelchairs and other medical equipment. The role uses diagnostic tools, manufacturer specifications, and current manufacturer information to ensure equipment is properly repaired, maintained, safe, reliable, and functional. The technician supports customer satisfaction by ensuring equipment meets customers’ functional goals and outcomes and by demonstrating care and providing excellent service. The position requires completing assigned repair evaluations and deliveries, documenting work thoroughly and promptly, maintaining customer and referral-source relationships, and educating customers and caregivers on equipment use and upkeep. Technicians use digital tools for routing and diagnostics, work with manufacturers to diagnose issues and obtain replacement-part quotes, and maintain at least 10 hours of continuing education annually. The role includes driving for extended periods and may require overtime. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma, GED, or equivalent work experience.
At least one year of related technical and/or mechanical work experience.
Positive attitude and service-minded approach.
Valid state driver’s license and clean driving record.
Frequent use of hands, wrists, and fingers associated with computer equipment.
Ability to walk, climb ladders and stairs, stoop, kneel, crouch, crawl, squat, and reach overhead and below the waist.
Ability to work for prolonged periods at a desk and/or computer.
Ability to occasionally move and reach with arms and hands.
Ability to lift up to 60 pounds and push or pull equipment heavier than 100 pounds at times.
Ability to communicate effectively.
Ability to drive for extended periods as required by the position.

Nice To Haves

At least one year of experience in a customer-facing role.
Experience in or exposure to healthcare.
Working knowledge of maintaining, diagnosing, installing, or replacing equipment.
Strong troubleshooting and problem-solving skills.
Ability to work independently and use sound judgment to resolve technical issues.
Strong verbal and written communication skills.
Ability to work effectively with cross-functional teams to achieve shared goals.
Ability to adapt to changing priorities, processes, and technology.
Strong listening, organizational, and prioritization skills.
Comfort using mobile devices and applications, websites, and other digital tools.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Diagnose and troubleshoot basic issues with complex rehabilitation equipment, seeking assistance from leaders, peers, or manufacturers as needed.
Perform restorative adjustments and program customer equipment as needed or directed.
Work with equipment manufacturers to diagnose problems and obtain quotes for replacement parts.
Provide solutions to customer concerns and prioritize customer service.
Maintain strong working relationships with other business units.
Educate customers and caregivers on proper equipment use and upkeep.
Use phone applications, web-based interfaces, and other digital tools to improve routing and diagnostic efficiency and accuracy.
Complete all daily assigned repair events, including evaluations and/or deliveries.
Complete paperwork thoroughly and on time.
Complete at least 10 hours of continuing education per year.
Perform the job with integrity and in accordance with Numotion’s leadership principles, compliance requirements, and mission-aligned values.
Protect employee and customer confidentiality and comply with Numotion policies and federal regulations.
Provide excellent service to internal and external customers.
Drive a motor vehicle for extended periods as required and work overtime as needed.