Wheelchair Repair Service Technician

Numotion•Wilmington, NC

12d

About The Position

Numotion is seeking a Service Technician to service and repair complex manual and powered wheelchairs and other medical equipment. The role uses diagnostic tools, manufacturer specifications, and current product information to ensure equipment is properly repaired, maintained, functional, safe, and reliable. The technician supports customer satisfaction by helping ensure that clients’ functional goals and outcomes are met, while providing attentive customer care. The position involves diagnosing equipment issues, making adjustments and programming, coordinating with manufacturers, completing assigned repair events and related paperwork, and educating customers and caregivers about equipment use and upkeep. Technicians use digital tools to support efficient routing and accurate diagnostics, maintain working relationships across business units, and comply with Numotion policies and applicable federal regulations. The role requires at least 10 hours of continuing education each year. Duties may change based on organizational needs or management direction. The work includes frequent use of hands and fingers with computer equipment, prolonged desk or computer work, mobility activities such as climbing, kneeling, crouching, crawling, squatting, and reaching, and occasional arm and hand movement. The technician must be able to lift up to 60 pounds, sometimes push or pull equipment weighing more than 100 pounds, and drive for extended periods. Overtime may be required as needed. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma, GED, or equivalent work experience.
At least one year of related work experience in a technical and/or mechanical capacity.
Positive attitude and service-minded approach.
Valid state driver’s license with a clean driving record.
Ability to use typical mechanics’ tools.
Ability to work overtime as needed.
Ability to drive a motor vehicle for extended periods.
Ability to lift up to 60 pounds and sometimes push or pull equipment weighing more than 100 pounds.
Ability to walk, climb ladders and stairs, stoop, kneel, crouch, crawl, squat, and reach overhead and below the waist.
Ability to communicate effectively.

Nice To Haves

At least one year of experience in a customer-facing role.
Experience in or exposure to healthcare.
Working knowledge of maintaining, diagnosing, installing, or replacing equipment.
Strong troubleshooting and problem-solving skills.
Ability to work independently and use sound judgment to resolve technical issues.
Strong verbal and written communication skills.
Ability to work effectively with cross-functional teams.
Ability to adapt to changing priorities, processes, and technology.
Strong listening, organizational, and prioritization skills.
Comfort using mobile devices and applications, websites, and other digital tools.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

Diagnose and troubleshoot basic issues with complex rehabilitation equipment, seeking assistance or manufacturer guidance as needed.
Perform restorative adjustments and program customer equipment as needed or directed.
Work with equipment manufacturers to diagnose problems and obtain quotes for replacement parts.
Address customer concerns and provide solutions while prioritizing customer service.
Maintain strong working relationships with other business units.
Educate customers and caregivers on proper equipment use and upkeep.
Use phone apps and web-based interfaces to improve routing and diagnostic efficiency and accuracy.
Complete all assigned daily repair events, including evaluations and/or deliveries.
Complete paperwork thoroughly and on time.
Complete at least 10 hours of continuing education per year.
Apply Numotion Leadership Principles and perform work with integrity, compliance, and values consistent with the company’s mission.
Protect employee and customer confidentiality and comply with company policies and federal regulations.
Provide excellent service to internal and external customers.